Adrienne Chavis
Baltimore,MD
Summary
Successful management business professional with demonstrated track record leading organizational departments. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
23
23
years of professional experience
Work History
Business Coordinator
Youthworks, Mayor's Office Employment Development
02.2024 - Current
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and youth participants..
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Managed a team of 8 employees, including Job Coaches, Job Developers, and Filed Monitors, and administrative staff.
- Developed comprehensive project plans to engage and attract youth to various employment resources and career development events.
- Designed and executed outreach initiatives to increase program visibility, leading to an increased number of clients served.
- Spearheaded process improvements by identifying inefficiencies and implementing solutions that streamlined operations, resulting in increased productivity.
- Managed budgets and financial reports to ensure cost-effective allocation of resources for maximum return on investment.
Account Manager
Chariot Mayfield LLC
10.2018 - Current
- Complete insurance sales presentations and customize financial plans based on customer needs.
- Followup on all leads and charge back accounts to retain and maximize annual premiums.
- Resolve complex customer grievances to build relationships and maximize retention.
- Cross-sold insurance products to existing clients to reach sales targets.
- Negotiate with insurance underwriters to obtain better coverage and improved rates for clients.
- Develop and implement marketing strategies to boost sales and increase customer base.
- Explained very technical financial information to applicants in easy to understand language.
Loan Signing Agent
Independent Contracting
11.2003 - Current
- Explained very technical financial information to applicants in easy to understand language.
- Compiled closing packages for drafting and presentation accuracy.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Set up and managed appointments for client notary services.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
Managing Partner
The Chariot Group LLC
06.2014 - 09.2018
- Managed, coached and hired sales staff of 10, tasked with presenting and engaging prospective tenants.
- Established rental rates for residential properties by surveying local market rates; calculating overhead costs, depreciation, taxes, and profit goals.
- Attracted tenants through online and offline advertising and management of social media accounts.
- Prospected and developed relationships with property owners and management companies to acquire rental inventory and finalize contract terms.
- Completed background checks, tenant interviews, and full scope of rental verification for final approval.
- Increased revenue by 10% with successful promotional strategies and reductions in
- Directed strategic initiative that improved team productivity by 30%.
School Support Network Facilitator
Baltimore City Public Schools
09.2011 - 06.2015
- Collaborated with CFO, budget analysts, and procurement services to provide financial support to 21 schools, by obtaining vendor quotes, reviewing vendor qualifications, and submitting financial data for purchases.
- Assisted schools with compliance in managing grant resources from federal, state, and local resources, to include Title 1, and non profit grants.
- Educated, trained, and supported school-based staff on operation systems, to include SMS, K12 Buy, Oracle, Hyperion, and Safbooks.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Performed banking, business administration and financial tasks to guarantee five-star service for each school.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Utilized data visualization techniques to present and explain complex data sets.
Financial Services Coordinator
University of Maryland Medical Center
07.2010 - 09.2011
- Managed the accurate and timely processing of mental health claims totaling over $10M per month for large, multi-site organizations through billing, collections and appeals
- Supported billing and cash posting teams through ad- hoc and financial reporting
- Applied policies for Medicaid, Medicare, Maryland Department of Health and Mental Hygiene, and commercial insurances to ensure claims were processed and paid according to federal and state guidelines
- Analyzed payment information using various statistical methods to realize patterns, while maintaining quality and data integrity
- Communicated with patients, providers, and insurance companies to coordinate and maximize reimbursement outcomes by 40%.
- Developed and maintained database of records to facilitate smooth transactions for financial processes.
- Compiled and sorted documents, such as invoices and checks and substantiated business transactions.
- Maintained updated records of all financial transactions to support traceability.
Reimbursement Specialist
Maxim Healthcare Services
10.2008 - 07.2010
- Managed the accurate and timely processing of home health medical claims totaling over $5M per month for large, multi-site organizations through billing, collections and appeals
- Maximized productivity through customer communication and follow- up, handling over 60 accounts per day.
- Implemented and executed reimbursement and collection strategies for aging and complex accounts.
- Applied policies for Medicaid, Medicare, Wisconsin and Indiana Department of Health and Mental Hygiene, and commercial insurances to ensure claims were processed and paid according to federal and state guidelines.
- Reviewed audit reports for accuracy and completeness and established action plans for audit report owners.
Office Manager
Western Pest Services
12.2001 - 10.2004
- Supervised office operations for staff of 15 and served as primary backup to branch manager
- Reviewed and negotiated contracts with commercial and residential clients, increasing district profit margin by 20%.
- Developed office policies and procedures to ensure effective internal controls were implemented for budget and customer service processes.
- Managed all aspects of accounts payable and accounts receivable recording for commercial and residential departments, to include cash posting, bank reconciliation, and monthly close- out.
- Created a new culture of high performance to ensure that program systems and job functions were leveraged to full capacity.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Master Of Business Administration - Business Administration
Keller Graduate School of Management
Bachelor Degree - Business Administration
Devry University
Skills
- Planning and execution
- Customer Service Management
- Operations Management
- Strategic Planning
- Project Management
- Business Analysis
- Presentation Skills
- Process Improvement
- Data Analytics
- Revenue Generation
- Team Leadership
- Relationship Building
- Staff Management
- Financial Management
Timeline
Business Coordinator
Youthworks, Mayor's Office Employment Development
02.2024 - Current
Account Manager
Chariot Mayfield LLC
10.2018 - Current
Managing Partner
The Chariot Group LLC
06.2014 - 09.2018
School Support Network Facilitator
Baltimore City Public Schools
09.2011 - 06.2015
Financial Services Coordinator
University of Maryland Medical Center
07.2010 - 09.2011
Reimbursement Specialist
Maxim Healthcare Services
10.2008 - 07.2010
Loan Signing Agent
Independent Contracting
11.2003 - Current
Office Manager
Western Pest Services
12.2001 - 10.2004
Master Of Business Administration - Business Administration
Keller Graduate School of Management
Bachelor Degree - Business Administration
Devry University
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