Adrienne Chisholm
Hayneville,AL
Summary
Dynamic professional with a proven track record, excelling in patient assistance and customer service. Recognized for exceptional time management and problem-solving skills, ensuring seamless patient experiences. Committed to maintaining high standards of service quality while adapting to fast-paced environments. Strong communicator dedicated to fostering positive interactions.
Overview
12
12
years of professional experience
Work History
Driver
Uber
09.2024 - 06.2025
- Delivered exceptional customer service by ensuring a pleasant experience for passengers.
- Adapted to changing road conditions and customer demands to optimize driving routes.
- Communicated effectively with riders to confirm pickup and drop-off locations.
- Maintained cleanliness and organization of vehicle interior for passenger comfort.
- Conducted regular inspections of vehicle components to ensure safe operation.
- Assisted passengers with special needs, ensuring a safe and comfortable journey.
- Utilized navigation apps to identify the fastest routes and avoid delays.
- Promoted a safe driving environment through defensive driving techniques.
Patient Assistance Service III
BayCare Medical Group
01.2022 - 04.2024
- Managed patient check-in procedures for both appointments and walk-ins.
- Assessed and verified accuracy of medical insurance submissions.
- Revise medical insurance details when necessary.
- Scheduled future appointments for patients as necessary.
- Process payments if applicable.
- Assisted patients to designated exam room or doctor's office withinn the facility if needed.
- Adjust personal information in patient files as needed.
MCS Lead
Spectrum
01.2017 - 12.2021
- Advanced to a leadership position for demonstrating exceptional work ethics and superior customer service.
- Facilitated conflict resolution among team members to maintain a productive work environment.
- Completed tasks for special projects under Supervisor/Manager's direction.
- Guided agents through job procedures to uphold superior customer service standards.
- Assisted in the implementation of new hire training manual and procedures.
- Function as a floor support lead and communicate concerns to the call center supervisor/ manager.
- Handled and resolved Supervisor escalated calls transferred by agents.
- Provided troubleshooting assitance to mobile customers.
Customer Service Representative
Convergent Outsourcing
07.2013 - 11.2016
- Assisted customers with order processing, ensuring accurate and timely fulfillment of requests.
- Managed customer inquiries effectively, providing clear information and solutions to enhance satisfaction.
- Resolved complaints with professionalism, focusing on empathetic communication to rebuild trust.
- Collected customer feedback systematically, identifying areas for service improvement and product enhancements.
- Utilized CRM systems efficiently, maintaining up-to-date records of customer interactions and preferences.
- Ensured service quality by adhering to company policies and procedures during customer interactions.
- Shared product knowledge with customers, helping them make informed purchasing decisions.
- Trained new staff on customer service protocols, fostering a knowledgeable team environment.
- Facilitated communication between customers and management, ensuring critical issues were addressed promptly.
- Maintained composure during high-stress situations, effectively resolving conflicts to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information in eletronic system.
Education
Certificate - Computer Programming
Organization Industrial Center
Montgomery, AL08.2002
High School Diploma - Business Education
Central High
Hayneville, AL05.1990
Skills
- Time management
- Punctional and reliable
- Ability to quickly learn new skils and adapt to constant business changes
- Customer service
- Safe driving practices
- Passenger transportation
- Thrive in a fast paced environment that values exceptional work ethics and integrity
- Ability to manage multiple tasks with enthusiam while prioritizing work load with paying attention to detail
- Problem-solving
- Strong professional telephone etiquette
- Ability to learn new skills and apply the knowledge quickly
Timeline
Driver
Uber
09.2024 - 06.2025
Patient Assistance Service III
BayCare Medical Group
01.2022 - 04.2024
MCS Lead
Spectrum
01.2017 - 12.2021
Customer Service Representative
Convergent Outsourcing
07.2013 - 11.2016
Certificate - Computer Programming
Organization Industrial Center
High School Diploma - Business Education
Central High