Adrienne Clarke
Ashland,KY
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
29
29
years of professional experience
Work History
Clinical Team Assistant
Community Hospice
12.2023 - Current
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cashier/Sales Associate
Hickory Farms
10.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
Crew Member
Crisp's Dairy Treat
05.2023 - 08.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Completed milkshakes and ice cream desserts for customers.
Medical Administration Instructor
Charleston Job Corps Center
08.2022 - 05.2023
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student performance by providing individualized support and targeted feedback.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Strengthened parent-teacher relationships through regular communication, updates on student progress, and involvement in school events.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Family Care Coordinator
KVC Behavioral Healthcare
02.2022 - 07.2022
- Enhanced family satisfaction by diligently coordinating care services and addressing individual needs.
- Streamlined communication between family members and healthcare providers, ensuring timely updates and necessary adjustments to care plans.
- Improved patient outcomes by proactively identifying potential issues and collaborating with the care team to resolve them.
- Organized and managed comprehensive care plans, contributing to a more efficient service delivery system for families.
- Educated families on available resources and assisted with applications, increasing access to vital services.
- Maintained detailed case records, ensuring accurate documentation for future reference and decision-making purposes.
- Conducted thorough assessments of family dynamics and needs, leading to tailored interventions that promoted overall wellbeing.
- Advocated on behalf of families within the healthcare system, striving for improved access to quality services without unnecessary barriers or delays.
- Promoted positive communication among all parties involved in patient care by actively listening empathetically while offering practical guidance as needed.
- Conducted regular home visits to assess living conditions and identify potential risks requiring immediate attention or long-term planning.
- Documented services provided to develop accurate records of care.
- Designed, implemented and assessed support plans for families.
Unit Secretary
Cone Health
10.2020 - 04.2021
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
Case Manager
Pathways, Inc
03.2018 - 11.2020
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Substitute Teacher
Boyd County Public Schools
10.2016 - 05.2017
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
Instructional Assistant
Ashland Independent Schools
02.2011 - 05.2016
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Collaborated with classroom teachers to design engaging lessons that aligned with state standards and curriculum objectives.
- Supported the integration of technology into the classroom, increasing student engagement and facilitating individualized learning experiences.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
- Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Participated in parent-teacher conferences, offering insights and suggestions to support student success at home and school.
- Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
- Provided support to help students with special needs learn and grow.
- Maintained safety and security by overseeing students in recess environments.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Assistant Manager
Pat's Kitchen
12.1994 - 01.2007
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
MBA - Healthcare Management
Western Governor's University
Salt Lake City, UT06.2025
Bachelor of Science - Education
Kentucky Christian University
Grayson, KY12.2007
Skills
- Administrative Support
- Office Administration
- Office Equipment Troubleshooting
- File Management
- Data Entry
- Administrative tasks
- Team Collaboration
- Document Control
- Computer Skills
- File and Record Keeping
- Administrative duties
- Data Confidentiality
- Record preparation
- Verbal and written communication
- Microsoft Office Suite
- Billing and coding
- Time Management
- Multi-Line Phone Systems
- Fast Learner
- Database Management
- Records Management
- Multitasking
- Attention to Detail
- Professionalism
- Spreadsheet Management
- Active Listening
Timeline
Clinical Team Assistant
Community Hospice
12.2023 - Current
Cashier/Sales Associate
Hickory Farms
10.2023 - 01.2024
Crew Member
Crisp's Dairy Treat
05.2023 - 08.2023
Medical Administration Instructor
Charleston Job Corps Center
08.2022 - 05.2023
Family Care Coordinator
KVC Behavioral Healthcare
02.2022 - 07.2022
Unit Secretary
Cone Health
10.2020 - 04.2021
Case Manager
Pathways, Inc
03.2018 - 11.2020
Substitute Teacher
Boyd County Public Schools
10.2016 - 05.2017
Instructional Assistant
Ashland Independent Schools
02.2011 - 05.2016
Assistant Manager
Pat's Kitchen
12.1994 - 01.2007
MBA - Healthcare Management
Western Governor's University
Bachelor of Science - Education
Kentucky Christian University