Adrienne DeBouse
Wilmington,NC
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cruise Vacation Specialist
Arise Work From Home Solutions
Wilmington, NC
07.2022 - Current
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers and arranging for airfare.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 97%.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Vice President of Public Relations
Children's Mission INC
New Philadelphia, PA
08.2019 - Current
- Train new employees on proper protocols and customer service standards.
- Assist in recruiting, hiring and training of team members.
- Train and guided team members to maintain high productivity and performance metrics.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintain cleanliness and organization workspace, working closely with employees to systemize tasks.
- Promote positive customer experience through day-to-day supervision and management facility.
- Delegate daily tasks to employees, streamlining daily progress and efficiency.
- Drafted invoices for completed work.
- Supervises 30 employees, overseeing efficiency of Food Distributions, Events and Daily Operations.
Customer Service Specialist
Arise Work From Home Solutions
Wilmington, NC
03.2016 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Recorded product or service failure complaints and notified appropriate departments.
Education
Associate of Applied Science -
Miller-Motte College
Wilmington, NC09.2012
High School Diploma -
New Hanover High School
Wilmington, NC06.1999
Skills
- Client Relationships
- Special Needs Clients
- Vendor Records
- Travel Package Documentation
- Travel Itineraries
- Travel Promotions
- Reservations Booking
- Regulatory Requirements
- Skilled in Negotiation
- Travel and Accommodations Explanation
- Travel Cost Computation
- Inbound Customer Calls
Timeline
Cruise Vacation Specialist
Arise Work From Home Solutions
07.2022 - Current
Vice President of Public Relations
Children's Mission INC
08.2019 - Current
Customer Service Specialist
Arise Work From Home Solutions
03.2016 - Current
Associate of Applied Science -
Miller-Motte College
High School Diploma -
New Hanover High School
Similar Profiles
Vera WilliamsVera Williams
Sales Associate at Arise/work From HomeSales Associate at Arise/work From Home
Tilisa WrightTilisa Wright
CUSTOMER SUPPORT at ARISE WORK FROM HOMECUSTOMER SUPPORT at ARISE WORK FROM HOME
Cristina ScottCristina Scott
Customer Service Manager at Arise Virtual Solutions Inc.Customer Service Manager at Arise Virtual Solutions Inc.