Adrienne DeLeon
Customer Service Specialist
San Antonio,TX
Summary
. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Safety Reporting Specialist
TaskUs
New Braunfels, TX
10.2020 - 03.2023
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
Customer Service Specialist
OneTouch Direct
San Antonio, United States
02.2018 - 09.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
Alorica
San Antonio, United States
01.2013 - 12.2018
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Education
High School Diploma -
03.2013 - 06.2015
M.D. - International Business
08.2019 - Current
Skills
Data Entry
undefinedCooking
I love cooking all types of food. I love the challenge of making a new dish and making it taste great. Cooking is my escape from reality.
Timeline
Safety Reporting Specialist - TaskUs
10.2020 - 03.2023
San Antonio College - M.D., International Business
08.2019 - Current
Customer Service Specialist - OneTouch Direct
02.2018 - 09.2020
E.L Broady Academy - High School Diploma,
03.2013 - 06.2015
Customer Service Specialist - Alorica
01.2013 - 12.2018