Adrienne Dolezal
Hillsboro
Summary
Results-driven Certified Professional Coder (CPC) with 13+ years of experience in revenue cycle management, medical billing, and coding. Skilled in ensuring accurate charge capture, timely collections, and compliance across Medicare, Medicaid, and commercial payers. Adept at analyzing financial data, identifying discrepancies, and implementing corrective strategies to optimize reimbursement and reduce denials. Proven track record of streamlining workflows, leading high-performing teams, and educating providers on coding accuracy and compliance. Seeking to leverage deep expertise in revenue cycle operations and strong leadership skills in a Revenue Cycle Management role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Medical Coder and Biller
Ascent Healthcare
10.2017 - Current
- Conduct charge reviews ensuring accurate ICD-10 and CPT coding across multiple specialties, including new Behavioral Health and Podiatry programs.
- Perform chart reviews for Annual Wellness Visits (AWV) and Chronic Care Management (CCM) programs, ensuring compliance and optimized reimbursements.
- Oversee billing, coding, and charge capture for 50+ providers across 50+ nursing facilities in Oregon and Washington.
- Supervise and audit a billing team, providing training, provider education, and performance oversight; assist in hiring and termination decisions.
- Develop and implement procedures to improve billing accuracy and reduce claim denials.
- Conduct weekly stratagy meeting with third party billing company and review KPI information, aging reports, payer issues, as well as current trends.
- Review and approve team work prior to submission; resolve denials and coordinate revisions for timely resubmission.
- Manage insurance verification processes across Medicare, Medicaid, and Commercial payers.
- Track and analyze billing data for trends, errors, and compliance gaps; provide corrective action plans.
- Oversee preparation of monthly client invoices, ensuring accuracy and timeliness.
- Experienced in remote leadership with 5+ years of managing billing operations virtually.
Accounts Receivable Specialist
Providence
09.2016 - 10.2017
- Worked on the back-end of the revenue cycle to ensure accurate and timely insurance payments.
- Conducted ICD-10 and CPT coding analysis to validate procedures and diagnoses for reimbursement.
- Performed insurance verification and eligibility checks to confirm proper coverage and payment.
- Identified and resolved billing, coding, and payer discrepancies, correcting errors to minimize denials.
- Experienced with PPO/HMO, Workers’ Compensation, Medicare, Medicaid, and commercial insurance across multiple states.
- Maintained strict accuracy and patient confidentiality while meeting productivity goals.
Accounts Receivable Specialist
Healthcare Resource Group, Inc
03.2012 - 07.2017
- Specialized in back-end revenue cycle management, resolving aged accounts (365+ days) quickly and efficiently for multiple healthcare clients.
- Served as team lead on multiple projects, providing training, education, and mentorship to colleagues while reporting results to supervisors and clients.
- Worked directly with clients to resolve payer-specific and coding issues, ensuring compliance and accurate reimbursement.
- Experienced with Medicare, Medicaid, and commercial payers across multiple states; adapted quickly to diverse regulations and payer requirements.
- Partnered with clients nationwide as part of a third-party billing company, identifying state-specific laws and payer issues with minimal training.
- Successfully worked remotely for 3.5 years, maintaining productivity, accuracy, and communication standards.
Office Manager
Progressive Physical Therapy
09.2010 - 03.2012
- Coordinated daily clinic operations for a multidisciplinary team including a Physical Therapist, PTA/Massage Therapist, aides, and administrative staff.
- Managed patient intake, demographic verification, and billing information for accuracy and compliance.
- Oversaw full revenue cycle management, from intake through collections, while maintaining back-office operations.
- Collaborated with MDs, referral sources, Washington L&I, attorneys, and vocational counselors on work injury and return-to-work programs.
- Increased patient visits by 50% within six months through improved scheduling and outreach strategies.
Education
Bachelor's Degree - Health Promotion / Physical Fitness
Southern Oregon University
OR06.2004
Associates of Arts - undefined
Southwestern Oregon Community College
OR06.2001
Skills
- CPC
- Medical Billing
- Medical Insurance
- Medical Coding
- ICD-10
- CPT Coding
- Medical Records
- Multiple Different EMR Systems (ex: Epic, Meditech, Athenanet, AdvancedMD, Gherimed, Aarista
- Insurance Verification
- Workers’ Compensation
- Medical Terminology
- Office Management
- ICD coding
- Medical office experience
- Medical coding
- Medical records
- Medical terminology
- Accounts receivable
- AdvancedMD
- Collections experience
- Medical billing expertise
- Claims processing
- Staff training and development
- Insurance verification
- Revenue cycle management
Languages
English
Certification
- Certified Professional Coder (CPC), 10/01/18, Present
- AAPC Certified, Present
Timeline
Senior Medical Coder and Biller
Ascent Healthcare
10.2017 - Current
Accounts Receivable Specialist
Providence
09.2016 - 10.2017
Accounts Receivable Specialist
Healthcare Resource Group, Inc
03.2012 - 07.2017
Office Manager
Progressive Physical Therapy
09.2010 - 03.2012
Associates of Arts - undefined
Southwestern Oregon Community College
Bachelor's Degree - Health Promotion / Physical Fitness
Southern Oregon University