Adrienne Dunham
Reisterstown
Summary
Healthcare administrative professional with experience in patient scheduling, billing support, and call center operations. Skilled in handling high-volume patient calls, coordinating appointments, processing billing and insurance claims, and maintaining accurate electronic health records (EHR). Adept at problem-solving, multitasking, and delivering excellent customer service while ensuring HIPAA compliance.
Overview
7
7
years of professional experience
Work History
Healthcare Administrative Support / Scheduler
Cioux
Atlanta
01.2023 - 05.2025
- Managed a high volume of inbound and outbound calls, assisting patients with scheduling, billing, and insurance questions.
- Scheduled, confirmed, and modified appointments, optimizing provider calendars to reduce wait times and maximize efficiency.
- Verified patient insurance coverage, obtained authorizations, and updated demographic/insurance data in EHR systems.
- Processed billing inquiries, posted payments, and assisted in resolving claim denials with insurance companies.
- Ensured compliance with HIPAA regulations while documenting all patient communications.
- Collaborated with clinical and billing departments to improve patient flow and billing accuracy.
Medical Office Assistant / Billing Support
Datavant
Sandy Springs
03.2020 - 01.2023
- Supported front desk operations including patient intake, phone triage, and appointment coordination.
- Assisted billing department with charge entry, payment posting, and claim submission.
- Resolved insurance and patient billing inquiries by reviewing accounts and identifying discrepancies.
- Provided patients with clear explanations of billing statements and payment options.
- Maintained organized records and improved claims processing accuracy by reducing submission errors.
Call Center Representative (Healthcare Services)
Teleperformance
Atlanta
08.2018 - 03.2020
- Responded to a high volume of patient calls daily, addressing inquiries related to scheduling, referrals, and billing support.
- Documented all call interactions in EHR and escalated urgent clinical concerns appropriately.
- Delivered professional, empathetic customer service while de-escalating complaints and resolving concerns.
- Worked collaboratively with providers, billing specialists, and insurance representatives to ensure patients received timely assistance.
Education
Certification -
Atlanta Medical School
Atlanta01.2015
Skills
- Patient Scheduling & Calendar Management
- Medical Billing & Coding Support
- Insurance Verification & Prior Authorizations
- Healthcare Call Center & Customer Support
- Electronic Health Records (Epic, Cerner)
- Payment Posting & Claim Resolution
- HIPAA Compliance & Confidentiality
- Multitasking & Time Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Dual monitors
- Advanced typer
- EHR/EMR: Epic and Cerner
- Billing Software: Firstnet and AdvancedMD
- Microsoft Office Suite: Word, Excel, Outlook, Teams
- Phone Systems & Call Management Tools
Timeline
Healthcare Administrative Support / Scheduler
Cioux
01.2023 - 05.2025
Medical Office Assistant / Billing Support
Datavant
03.2020 - 01.2023
Call Center Representative (Healthcare Services)
Teleperformance
08.2018 - 03.2020
Certification -
Atlanta Medical School
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