Adrienne Eggert
Lakeland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Dispatcher & Office Manager
Eggert Logistics LLC
Lakeland, FL
07.2020 - Current
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Responded to over [Number] daily caller requests with information about assistance and timeframes.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
Billing and Customer Service
R&L Carriers
Lakeland, FL
11.2017 - 06.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Managed timely and effective replacement of damaged or missing products.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
Crew Trainer
McDonalds
Lakeland, FL
10.2013 - 02.2015
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained and mentored new personnel hired to fulfill various roles.
House Keeper
Maid Pro
Lakeland, FL
09.2009 - 03.2012
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Kept building entryway glass clean and polished for professional presentation.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Server
Estates At Carpenters
Lakeland, FL
04.2008 - 08.2009
- Cultivated warm relationships with residents.
- Arranged and prepared tables for residents to offer memorable experiences to guests.
- Restocked salad bar and buffet for lunch and dinner service.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Arranged and prepared tables for customers to offer memorable experiences to residents
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Olive Garden Restaurant
Lakeland, FL
12.2006 - 03.2008
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Hostess
Don Pablos
Lakeland, FL
09.2006 - 02.2007
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
Restaurant Crew Member
McDonald's Restaurant
Lakeland, FL
10.2000 - 02.2003
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Operated as full-service food provider in establishment by taking orders, preparing meals and collecting payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Took orders, prepared meals and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cashier
Cracker Barrell Old Country Store
Lakeland, FL
09.2002 - 01.2003
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items.
- Collected and authorized payments of guests.
- Maintained cash drawer per shift.
- Greeted customers throughout the day.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Server
Estates At Carpenters
Lakeland, FL
08.1997 - 02.2000
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL06.2002
Skills
- CRM Software
- Team Management
- Staff Training
- Client Correspondence
- Licensing Requirements
- Payroll Administration
- Fleet Dispatching
- Invoice and Payment Tracking
- Managing Appointments
- Employee Motivation
- Office Management
Timeline
Dispatcher & Office Manager
Eggert Logistics LLC
07.2020 - Current
Billing and Customer Service
R&L Carriers
11.2017 - 06.2020
Crew Trainer
McDonalds
10.2013 - 02.2015
House Keeper
Maid Pro
09.2009 - 03.2012
Server
Estates At Carpenters
04.2008 - 08.2009
Server
Olive Garden Restaurant
12.2006 - 03.2008
Hostess
Don Pablos
09.2006 - 02.2007
Cashier
Cracker Barrell Old Country Store
09.2002 - 01.2003
Restaurant Crew Member
McDonald's Restaurant
10.2000 - 02.2003
Server
Estates At Carpenters
08.1997 - 02.2000
High School Diploma -
Lake Gibson Senior High School
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