Adrienne Ellen
Lexington,NC
Summary
Professional with experience in billing and account management. Skilled in handling complex billing issues, ensuring accuracy, and meeting deadlines. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator and problem-solver with proficiency in billing software, customer service, and financial reconciliation. Prepared to deliver results and contribute effectively in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Billing Representative
Center For Emotional Health
01.2021 - 09.2024
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assessed accounts for payment status and reached out to customers.
- Read and navigated patients charts.
Assistant Manager
Planet Fitness
04.2016 - 03.2018
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Answering current/aquiring members phone calls.
- Navigated Banking info for potential members.
- Scheduled employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Proactiv
12.2012 - 09.2015
- Scheduled Employees.
- Opened/closed store.
- Took money to bank deposit after closing.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC06-2012
Skills
- Customer relations skills
- Microsoft Office
- Data entry experience
- Technical knowledge
- Invoice Processing
- Account Monitoring
- Staff Management
- Data entry expertise
- Payment Processing
- Payment Collection
- Invoicing expertise
- Collections understanding
- Recruitment
- Insurance Claims
- Staff education and training
- Invoicing experience
- Patient account management
- Organizational Skills
- Excellent Communication
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
Languages
English
Full Professional
Timeline
Billing Representative
Center For Emotional Health
01.2021 - 09.2024
Assistant Manager
Planet Fitness
04.2016 - 03.2018
Assistant Manager
Proactiv
12.2012 - 09.2015
High School Diploma -
Central Cabarrus High School
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