Adrienne Franco
Aventura,FL
Summary
Certified Rehabilitation Counselor
National Multiple Sclerosis SF Chapter Health Employee of year
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Owner/Operator
DiEm International Inc
Miami, FL
2000 - Current
Case Manager / Vocational Rehabilitation MS Center
Doctor's Hospital
Miami
2002 - 2010
Patient Relations Supervisor
Mount Sinai Medical Center
Miami Beach
1979 - 2008
- Developed and implemented patient feedback systems to enhance service quality.
- Collaborated with clinical teams to resolve patient concerns efficiently.
- Analyzed patient data to identify trends and improve care delivery methods.
- Developed First National Laughing Room
- Led initiatives to streamline communication between departments and patients.
- Oversaw complaint resolution process, ensuring timely follow-up and resolution.
Case Manager / Rehab
Royal Caribbean Cruise Line
Miami Beach, FL
1993 - 2000
- Coordinated care plans for diverse passenger needs, ensuring personalized support and service excellence.
- Facilitated communication between medical staff and guests to address health concerns promptly.
- Managed case documentation, maintaining accuracy and compliance with company protocols.
- Developed training materials for new team members, enhancing onboarding efficiency and knowledge transfer.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Rehabilitation Speciaist
CMS Health
Miami, FL
1990 - 2000
- Developed individualized rehabilitation plans tailored to patient needs.
- Collaborated with interdisciplinary teams to enhance treatment strategies.
- Conducted assessments to evaluate patient progress and adjust therapies.
- Educated patients and families on recovery methods and resources available.
Owner/Operator
Professionals for Professionals Answering
North Miami Beach
1987 - 1990
- Established efficient communication protocols for client interactions and service delivery.
- Developed training programs for staff to enhance operational effectiveness and customer service skills.
- Implemented quality control measures to ensure high standards in answering services provided.
- Managed scheduling and resource allocation to optimize team productivity and responsiveness.
Education
Marriage And Family Therapy
Nova Southeastern University
Davie, FLCounseling / Vocational Rehabilitation
Barry University
Miami, FLHealth Studies
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
North Miami Beach Senior
North Miami Beach, FLSkills
Counseling
Educating
Certification
Rehabilitation Counselor
Timeline
Owner/Operator
DiEm International Inc
2000 - Current
Case Manager / Vocational Rehabilitation MS Center
Doctor's Hospital
2002 - 2010
Patient Relations Supervisor
Mount Sinai Medical Center
1979 - 2008
Case Manager / Rehab
Royal Caribbean Cruise Line
1993 - 2000
Rehabilitation Speciaist
CMS Health
1990 - 2000
Owner/Operator
Professionals for Professionals Answering
1987 - 1990
Marriage And Family Therapy
Nova Southeastern University
Counseling / Vocational Rehabilitation
Barry University
Health Studies
Florida Atlantic University
High School Diploma -
North Miami Beach Senior