Adrienne Frankel
Allentown,PA
Summary
Driven and resourceful administrative professional with 24+ years of experience assisting with work of elected officials. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
24
24
years of professional experience
Work History
Executive Secretary
County Of Lehigh District Attorney's Office
08.2013 - Current
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and case information.
- Responded to emails and other correspondence to facilitate communication and enhance relationships between different departments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of financial reports, budgeting and forecasting for the District Attorney.
- Produced accurate office files, updated spreadsheets, and created new protocol to file forfeiture motions and related documents.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Updated and maintained confidential databases and records.
- Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
- Kept accounting records and efficiently completed a yearly audit.
District Court Operations Manager
County Of Lehigh District Court 31-2-02
05.2004 - 08.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill office requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored cash transactions in an office with a $1 million dollar revenue.
- Completed audits with County and State officials.
- Maintained the schedule for the Magisterial District Judge.
Clerical Technician
County Of Lehigh District Court 31-2-02
05.2000 - 05.2004
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via phone, email, and in-person interactions.
- Ensured all documents were error-free through thorough proofreading, editing, and formatting before distribution or submission.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - Criminal Justice
Albright College
Reading, PAMaster of Arts - Criminal Justice
Saint Joseph's University
Philadelphia, PASkills
- Time management expertise
- Advanced multitasking
- File Management
- Document Proofreading
- Document Preparation
- Problem-Solving
- Reliable and Responsible
- Bookkeeping
- Operating Procedures
- Report Analysis
- Goal Minded
- Strong Problem Solver
- Critical Thinking
- Work Prioritization
Timeline
Executive Secretary
County Of Lehigh District Attorney's Office
08.2013 - Current
District Court Operations Manager
County Of Lehigh District Court 31-2-02
05.2004 - 08.2013
Clerical Technician
County Of Lehigh District Court 31-2-02
05.2000 - 05.2004
Bachelor of Science - Criminal Justice
Albright College
Master of Arts - Criminal Justice
Saint Joseph's University
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