Adrienne Friend
Petersburg,Virginia
Summary
Brings extensive experience in patient care and customer service, with proven skills in communication, problem-solving, and maintaining compliance with regulations. Adept at fostering positive interactions, building relationships, and managing inquiries to ensure client satisfaction. Prepared to leverage expertise in a Customer Service Representative/Front Desk Clerk role to support and enhance operational efficiency.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
36
36
years of professional experience
Work History
Certified Nursing Assistant/ patient care Tech
Mquire Medical center
Richmond, VA
01.2018 - 02.2023
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
Sales Associate
Sears
Colonial Heights, VA
05.2007 - 01.2015
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
Customer Service Representative
Colonial Heights, VA
08.1995 - 03.2005
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Assistant Store Manager
Kentucky Fried Chicken
Petersburg, VA
04.1987 - 09.1991
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
Education
Certification in Phlebotomy -
Central Virginia education center
Ettrick, VirginiaCertification in Nursing -
Pittmans vocational school
Petersburg, VirginiaSkills
- Direct patient care
- HIPAA compliance
- Alzheimer's and dementia care
- Electronic charting
- EPIC charting
- Vital signs monitoring
- Infection control
- Healthcare compliance
- Customer relationship management
- Conflict resolution
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Active listening
- Emotional intelligence
- Stress management
References
- Andrea D Johnson, Friend / Supervisor, Walter Reed Military Hospital, (202) 480-6587, andteajone24@gmail.com
- Miss Cherelle Desmore, Supervisor / Friend, Puddle Duck Place Apartments, (804) 721-8378, CherelleDesmore@gmail.com
- Mrs Martia Harris, Supervisor, Marriott Hotels, (757) 609-1879, Martiaharris@icloud.com
Timeline
Certified Nursing Assistant/ patient care Tech
Mquire Medical center
01.2018 - 02.2023
Sales Associate
Sears
05.2007 - 01.2015
Customer Service Representative
08.1995 - 03.2005
Assistant Store Manager
Kentucky Fried Chicken
04.1987 - 09.1991
Certification in Phlebotomy -
Central Virginia education center
Certification in Nursing -
Pittmans vocational school