Erin R. Burnside
Chester
Summary
Driven and customer-focused professional seeking an opportunity to leverage knowledge and exceptional customer service skills in a company that values growth and development. Committed to contributing to the success of an organization by delivering top-notch service, building strong relationships with clients, and continuously improving processes. Eager to be part of a dynamic team that fosters a collaborative environment and offers opportunities for professional advancement.
Overview
13
13
years of professional experience
Work History
Floor Supervisor
Farm to People
01.2021 - 12.2024
- Resolve all customer services complaints and concerns.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Delegated tasks to employees to enhance productivity and workflow.
Duct Cleaner
Filta Clean
05.2015 - 11.2018
- Safeguarded building occupants'' health by removing mold, mildew, and dust from ventilation systems.
- Communicated effectively with clients to address concerns, explain procedures, and provide recommendations for future maintenance needs.
- Maintained high customer satisfaction levels by providing efficient and reliable duct cleaning services.
- Conducted detailed assessments of HVAC systems to determine the need for duct cleaning or replacement.
- Optimized HVAC system efficiency through regular inspection, cleaning, and servicing of air ducts.
Overnight Kitchen Cleaner
Seven C's (Contracted under Marriott)
11.2014 - 05.2015
- Perform and document routine inspection and maintenance activities.
- Notify management of occurring deficiencies or needs for repairs.
- Stock and maintain supply rooms.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Ensured a safe working environment by maintaining clean and sanitized surfaces, reducing the risk of cross contamination.
- Improved kitchen cleanliness by implementing effective cleaning procedures and techniques.
- Maintained floor cleaning and waxing equipment.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Preserved kitchen equipment functionality by thoroughly cleaning appliances after use, preventing buildup of grease and grime.
Mail Sorter
Board of Jewish Education
04.2014 - 08.2014
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Ensured compliance with postal regulations by inspecting parcels and packages for proper labeling and postage requirements.
Cashier
Stop & Shop
10.2012 - 11.2013
- Provide a responsive and friendly customer service atmosphere.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Mover
Liquidators (Contracted under Marriott)
09.2011 - 05.2012
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Inspected items for damage and reported issues to supervisor for resolution.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Followed safety protocols to prevent accidents and injuries.
Education
High School Diploma -
Harriet Eisman Community School
Long Beach, NY01.2012
Skills
- Collaborative team member
- Proficient in handling heavy loads
- Customer service excellence
- Effective team leadership
Timeline
Floor Supervisor
Farm to People
01.2021 - 12.2024
Duct Cleaner
Filta Clean
05.2015 - 11.2018
Overnight Kitchen Cleaner
Seven C's (Contracted under Marriott)
11.2014 - 05.2015
Mail Sorter
Board of Jewish Education
04.2014 - 08.2014
Cashier
Stop & Shop
10.2012 - 11.2013
Mover
Liquidators (Contracted under Marriott)
09.2011 - 05.2012
High School Diploma -
Harriet Eisman Community School
Similar Profiles
LINCOLN CLAUSSLINCOLN CLAUSS
Senior Customer Success Representative at Farm To PeopleSenior Customer Success Representative at Farm To People
Stella KostaStella Kosta
Operations Assistant at Farm to PeopleOperations Assistant at Farm to People
Melvin TineoMelvin Tineo
Warehouse Associate at Farm To PeopleWarehouse Associate at Farm To People
CHRISTIAN GREENECHRISTIAN GREENE
Manager at Security Finance, Financial ServicesManager at Security Finance, Financial Services
Sahil PatelSahil Patel
Volunteer at Comfort Inn & SuitesVolunteer at Comfort Inn & Suites