Adrienne Gillis
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
10.2007 - Current
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Facilitated seamless transitions during shift changes by maintaining accurate records of completed tasks and ongoing projects.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Supervised 3 pharmacy technicians and 2 interns and coordinated day-to-day assignments.
- Communicated with patients, ensuring that medical information was kept private.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Office/Finance Manager
APC Equipment & Mfg Inc.
08.2021 - 02.2025
- Spearheaded process improvements in the finance department by partnering with new lenders and establishing relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Accurately filled out titling paperwork required by the DMV for customers trailer purchase.
- Set up, completed and processed finance contracts and related paperwork.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked solo in office, balancing assisting walk in customers, answering calls, ringing up sales and communicating with co-workers in the shop and sales.
- Facilitated open lines of communication between management and staff, fostering a positive work environment
Inpatient Certified Pharmacy Technician
Banner University Medical Center
07.2019 - 08.2021
- Collaborated with nursing staff to address medication-related concerns and provide timely resolutions.
- Streamlined pharmacy operations by maintaining an organized and efficient work environment.
- Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
- Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
- Promoted a culture of continuous improvement within the pharmacy department through proactive identification of workflow inefficiencies and proposing viable solutions.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
- Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
Reservation Agent
American Airlines
07.2000 - 10.2007
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.
- Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.
Education
High School Diploma -
Palo Verde High Magnet School
Tucson, AZ05.1998
Skills
- Microsoft Excel and Word proficiency
- Audit Assistance
- Teamwork and Collaboration
- Willing to Learn
- Customer Service
- Problem-solving abilities
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
- Relationship Building
- Staff Training
- Database entry
- Document Preparation & Scanning
- Filing and data archiving
- Accounts Receivable & Payable
- Administrative skills
- Employee onboarding
- Maintaining files
- Scheduling
- Staff education and training
- Personnel records management
- Multitasking Abilities
- Attention to detail
Timeline
Office/Finance Manager
APC Equipment & Mfg Inc.
08.2021 - 02.2025
Inpatient Certified Pharmacy Technician
Banner University Medical Center
07.2019 - 08.2021
Certified Pharmacy Technician
CVS Pharmacy
10.2007 - Current
Reservation Agent
American Airlines
07.2000 - 10.2007
High School Diploma -
Palo Verde High Magnet School