Adrienne Gonzalez
Williamsville,NY
Overview
8
8
years of professional experience
Work History
Platform Transfer Coordinator
Paychex Inc
Williamsville, NY
11.2021 - Current
- Performed client implementation roles by interfacing with customers, obtaining required information, and setting up their accounts in payroll system.
- Acted as point person for many sales reps addressing questions concerning required documents, status of ERTC clients, and troubleshooting when necessary.
- Ensured information balanced to quarterly returns for accurate calculation of ERTC.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Client Support Specialist II/Account Manager
Adp- Automated Data Processing
Williamsville, NY
02.2018 - 06.2020
- Managed end to end project lifecycles, from requirement gathering post-implementation support.
- Provided training and support to end users, ensuring smooth adoption of new technologies.
- Proactively identified and solved complex strategy problems, supporting Implementation.
Business Analyst
Adp- Automated Data Processing
Williamsville, NY
05.2017 - 02.2018
- Served as a liaison between all distributed IT organizations and regional offices while aligning technology with business strategy.
- Performed, analyzed, and documented requirements in support of system, business, and stakeholder
- Managed backlog, roadmap, priorities and engage product and stake holder team to move towards a common vision
- Identified, tracked, monitored, and communicated project-related issues, scope changes, variances and contingencies that may arise during the implementation of projects
- Analyzed the impact of new or revised products, programs, systems, and procedures on regional operations
Implementation Tech Lead
Adp- Automated Data Processing
Williamsville, NY
04.2016 - 05.2017
- Developed software solutions using various programming languages.
- Managed the full life cycle of software development projects.
- Identified technology trends and recommended system improvements.
- Collaborated with stakeholders to define business requirements for new applications.
Education
Williamsville, NY
01.2024
EDIC College
01.2002
Skills
- Client rapport building
- Capacity and scalability planning
- Client service excellence
- Effective time management
- Forecasting ability
- Operations management
- Policy improvements Information
- Team leadership organization
- Complex problem-solving
- Statistical analysis expertise
- Strength in regulatory reporting
- Strategic planning and review
Qualifications Summary
Goal-oriented and successful by developing and implementing updates to operational standards. Proactive and bringing skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset.
Timeline
Platform Transfer Coordinator
Paychex Inc
11.2021 - Current
Client Support Specialist II/Account Manager
Adp- Automated Data Processing
02.2018 - 06.2020
Business Analyst
Adp- Automated Data Processing
05.2017 - 02.2018
Implementation Tech Lead
Adp- Automated Data Processing
04.2016 - 05.2017
Williamsville, NY
EDIC College