Summary
Overview
Work History
Education
Skills
Awards
References
Accomplishments
Timeline
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Adrienne Graves

Batavia,OH

Summary

Seasoned FDA Import Specialist with a track record of leading a 10+ member team at DHL to streamline import processes, enhancing customer satisfaction by expediting delivery times. Adept in Microsoft Office, with exemplary organizational skills, I excel in time-sensitive environments, ensuring meticulous attention to detail and superior customer service. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

11
11
years of professional experience

Work History

Owner

First Step Contracting LLC
Batavia, OH
11.2022 - Current
  • Perform data entry tasks related to accounts payable and receivable activities.
  • Generate new business opportunities through cold calling campaigns.
  • Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentially.
  • Enter data into spreadsheets using Microsoft Excel or other similar programs.
  • Verify employee hours worked against timesheets.

FDA Import Specialist

DHL
10.2018 - 01.2024
  • Lead a team of 10+ agents
  • Responsible for resolving customer related issues to prevent clearance delays and expedite shipment deliveries
  • Communicated with clients to discuss shipping status and resolve issues during shipping
  • Trained new employees and administered refresher training for established employees
  • Processed imported freight for clearance through US Customs and the US Food & Drug Administration.

Project Services Specialist

Serv-U-Success
06.2015 - 10.2018
  • Built and reset displays from minor to major projects according to plan-o-grams
  • Worked within projected set time frames while maintaining a clean and organized workspace
  • Communicated well with all Serv-U-Success and Meijer Team Leads, associates and managers.

Specialty Clerk

Meijer
Cincinnati, Ohio
06.2013 - 06.2015
  • Provide excellent customer service by assisting customers with their needs
  • Maintain department cleanliness
  • Proper knowledge of all OSHA regulations
  • Suggestive selling, working on time sensitive tasks.

Education

High School Diploma -

Milford High School
05.2005

Some College (No Degree) - Business Administration

Indiana Wesleyan University
West Chester

Skills

  • Excellent organizational and communication skills
  • Ability to work independently or as part of a team
  • Microsoft Office Proficiency
  • Data Entry
  • Attention to Detail
  • Customer Service
  • Time Management

Awards

  • 2024 Employee of the 4th Quarter
  • 2020 Sliver CIS Award Quarter 3

References

  • Krista Neimeier, DHL Express, DCE Agent, Professional Reference, (859) 380-3978, Krista.Neimeier@DHL.com
  • Annie Smith, DHL Express, FDA Entry Writer, Professional Reference, (859) 414-8511, Julianna.Smith@DHL.com
  • Arin Hatridge, DHL Express, Star Entry Writer, Professional Reference, (513) 448-6981, Arin.Hatridge@dhl.com

Accomplishments

  • 2024 Employee of the 4th Quarter
  • 2020 Silver CIS Award 3rd Qurater

Timeline

Owner

First Step Contracting LLC
11.2022 - Current

FDA Import Specialist

DHL
10.2018 - 01.2024

Project Services Specialist

Serv-U-Success
06.2015 - 10.2018

Specialty Clerk

Meijer
06.2013 - 06.2015

High School Diploma -

Milford High School

Some College (No Degree) - Business Administration

Indiana Wesleyan University

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Adrienne Graves