Adrienne Graves
Cincinnati,OH
Summary
Highly organized Logistics Agent experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Shipping and Receiving Assistant
McLane Food Service
07.2024 - Current
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed shipping orders and invoices against contents received to verify accuracy. Including rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Handled day-to-day shipping and receiving overseeing more than 50,000 packages per day.
Gas Station Clerk
Speedway
05.2024 - 07.2024
- Checked customer identification for alcohol, cigarette, and lottery sales according to state and federal laws.
- Facilitated sales of services and goods. Responded to customer requests efficiently and with knowledgeable assistance.
- Built trustful relationships with customers to encourage return visits.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
FDA Import Specialist
DHL
01.2018 - 01.2024
- Lead a team of 10+ agents
- Responsible for resolving customer related issues to prevent clearance delays and expedite shipment deliveries.
- On boarding of new employees.
- Created and shared tools to assist team members, and training new agents
- Processed imported freight documentation for clearance maintaining compliance with US Customs, US Food and Drug Administration, Animal and Plant Health Inspection Services and international regulations.
Project Services Specialist
Serv-U-Success
01.2015 - 01.2018
- Built and reset displays from minor to major projects according to plan-o-grams
- Worked within projected set time frames while maintaining a clean and organized workspace
- Communicated well with all Serv-U-Success and Meijer Team Leads, associates and managers
Education
Business Administration (ABA) - Business Administration
Indiana Wesleyan University
West Chester, OHHigh School Diploma -
Milford High School
Milford01.2005
Skills
- Excellent organizational skills
- Excellent communication skills
- Strong work ethic and dependable
- Ability to work independently
- Ability to work as part of a team
- Familiar with Microsoft Office Programs
- Wide knowledge of FDA processes
- General knowledge of APHIS
- Familiar with ITACS systems
- Familiar with DIS systems
- Experience in teaching FDA processes and procedures
- Knowledge of Customs regulations
Timeline
Shipping and Receiving Assistant
McLane Food Service
07.2024 - Current
Gas Station Clerk
Speedway
05.2024 - 07.2024
FDA Import Specialist
DHL
01.2018 - 01.2024
Project Services Specialist
Serv-U-Success
01.2015 - 01.2018
Business Administration (ABA) - Business Administration
Indiana Wesleyan University
High School Diploma -
Milford High School
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