Adrienne Gurley
Valdosta,GA
Summary
A stay-at-home mom with extensive experience who is able to effectively manage everyday tasks and promote the overall well-being of her family. My ability to effectively combine childcare, household administration, and personal development is a testament to my demonstrated abilities to multitask, prioritize, and adapt in situations that are constantly changing. I am now focused on re-entering the workforce and making use of my wide skill set in a professional environment. With a strong commitment to making a good contribution to a team and to taking on new tasks with excitement and determination.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Remote Agent
Vpl Phone
01.2022 - 11.2023
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Verified and improved quality standards by analyzing customer service metrics.
- Established strong customer relationships, building recommendations and loyalty.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Processed customer orders quickly and accurately for timely delivery.
Cashier Sales Associate
Dollar Tree
09.2018 - 03.2020
- Processed an average of transactions each day in a timely manner.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Describe use and operation of merchandise to customers in a timely manner
- Kept check-out lanes clean, neat and well-stocked to project professional appeal to customers
- Troubleshoot and resolve issues with cash registers, card scanners and printers to minimize customer delays
- Increased customer satisfaction through friendly and professional communication
- Provided exceptional customer service by helping customers find specific products, answering questions, and offering advice.
Rural Mail Carrier
United States Post Office
12.2016 - 01.2018
- Delivered mail along prescribed route and retrieved additional mail from relay boxes as needed
- Cleaned and checked over vehicle after completion of all daily deliveries, reporting damage to
- Sold stamps and money orders to mail customer along daily route, handling payment transactions with great efficiency
- Handled undelivered mail in accordance with established procedures
- Ensured packages were sealed properly
- Used scanners to track parcel information such as condition or receipt
- Assisted in loading delivery trucks with prepared packages
- Loaded products onto trailers for delivery.
- Distributed mail on foot to residences and businesses, delivering to approximately 400 customers per shift.
Housekeeper/ Director
South Eden Plantation
07.2014 - 05.2016
- Dusted ceiling air conditioning diffusers and ventilation systems
- Checked rooms per day to verify vacancies post-checkout.
- Swept and vacuumed floors, hallways and stairwells
- Collected waste paper and other trash from the premises and moved to designated areas
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Spot-clean carpets using industrial carpet cleaner
- Kept utility sink rooms in clean, neat and orderly condition
- Completed cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and kneeling to get the job done
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
- Return vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen
- Cleaned and returned vacant rooms to occupant-ready status
- Hand dusted and wiped clean office furniture, fixtures and window sills
- We supplied guests with extra towels and toiletries when requested
- Maintained exceptional guest satisfaction by working closely with the general manager and reporting feedback from customers.
- Stock toilet tissue and paper towels, as well as other restroom supplies.
Certified Nursing Assistant
ResCare Home Care
02.2012 - 08.2014
- Contributed to workflow optimization to achieve patient care objectives and organizational goals
- Facilitated activities of daily living, including personal hygiene management, feeding, ambulation and locomotion
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Assisted patients with bathing, grooming and feeding
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Comforted patients and provided reassurance and encouragement.
- Supported patient mobility needs and transported patients to appointments
- Administered pharmacological and non-pharmacological medications to patients
- Provided patients and families with emotional support
- Monitored and recorded patient vital signs, including recording daily inputs and outputs
- Continuously advocated patient needs, rights and welfare
- Created and maintained a safe patient and working environment
- Assisted patients with mobility and ambulation throughout the facility.
Machine Operator
caterpillar Inc
03.2010 - 01.2014
- Obtained appropriate tooling and fixtures to revise setups on calibrated test strands
- Reported all operational deficiencies to supervisors and maintenance personnel.
- Read and interpret operation and parameter sheets to effectively complete each job
- Operated equipment in accordance with company procedures and customer requirements
- Operated various types of gauges to inspect pieces after production completion.
- Painted and applied protective coatings to various parts.
- Monitored the feed and speed of machines during the machining process.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- I comply with company and OSHA safety rules and regulations.
Unloader/Stocker
Wal Mart Stores Inc
05.2007 - 12.2009
- Maintain a clean and orderly work area to avoid hazards
- Assisted in navigating large loads to assigned areas.
- Unload parcels from truck with care to avoid damage
- Attached identifying tags or labels to materials or marked information on cases, bales, or other containers
- Operated forklifts, lift gates and pallet jacks with a focus on safety and efficiency
- Handled packages in a safe and meticulous manner while unloading and transporting
- I moved items from the central storage room to the shelves for customer purchase
- Promoted safety throughout the workplace and reported potential hazards in a timely fashion.
- Labeled packages and pallets to ensure efficient identification of items
- Loaded and unloaded packages from loading dock to trucks
- Adhered to all workplace safety standards and OSHA regulations.
- Unload cargo from the truck with hand trucks and pallet jacks.
- Communicated with floor managers to determine merchandise placement.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Bachelor's degree - Psychology
SNHU
Manchester, NH03.2024
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL11.2017
Skills
- Teamwork and Collaboration
- MS Office
- Supervision and leadership
- Remote Office Availability
- Research
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Critical Thinking
- Verbal Communication
- Self-Directed
- Team Management
- Task Prioritization
- Project Planning
- Social Perceptiveness
Certification
CPR
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Remote Agent
Vpl Phone
01.2022 - 11.2023
Cashier Sales Associate
Dollar Tree
09.2018 - 03.2020
Rural Mail Carrier
United States Post Office
12.2016 - 01.2018
Housekeeper/ Director
South Eden Plantation
07.2014 - 05.2016
Certified Nursing Assistant
ResCare Home Care
02.2012 - 08.2014
Machine Operator
caterpillar Inc
03.2010 - 01.2014
Unloader/Stocker
Wal Mart Stores Inc
05.2007 - 12.2009
Bachelor's degree - Psychology
SNHU
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
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