Adrienne Hancock
Summary
Highly skilled and enthusiastic professional with more than six years of experience managing operations in patient-centric medical settings. Successfully oversee human resources, budgeting, payroll, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
21
21
years of professional experience
Work History
Clinic Manager - Primary Care
Carthage Area Hospital
10.2022 - 12.2023
- Ensure that patient care is met through proper education, training and collaboration with the administrative team, Physicians and staff to ensure productivity throughout the clinics is paramount
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Responsible for ensuring monthly performance measures throughout clinics are measured, tracked and reported
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Practice Administrator
Jefferson Anesthesiologist Services, PC
05.2016 - 10.2022
- Serve as Chief Compliance Officer for a small business practice consisting of Anesthesiologists, Certified Registered Nurse Anesthetists (CRNA), Anesthesia Technicians and clerical staff
- Responsible for overseeing payroll, human resource functions, staff training, pension implementation, creation and facilitation of employment contracts and serve as primary contact for contractual issues and terms
- Responsible for budget preparation and billing functions, to include working directly with company accountant, Hospital Chief Financial Officer (CFO) and appointed practice treasurer
- Serve as liaison between other medical practices and vendors where business is directed
- Regularly meet with shareholders and providers to ensure communication and efficacy for the practice needs
Transportation Assistant
Fort Drum Logistics Readiness Center
08.2010 - 05.2016
- Serve as container control officer, responsible for managing and maintaining container data
- Review, generate, implement, revise and maintain policies and procedures for the Department of the Army Logistics Readiness Center regarding container management
- Prepared and assisted with shipment of sensitive and non-sensitive material to and from military installations
- Held a secret clearance through the Department of Defense due to the sensitivity of materials handled
Human Resource Technician
Syracuse Military Entrance Processing Station
11.2008 - 08.2010
- Perform thorough review of applicant records via pre-enlistment and pre-accession interviews to ensure all documents are correct, complete and meet specific brand of service enlistment requirements for the Military Entrance Processing System
- Perform administrative support tasks, such as proofreading, transcribing handwritten documents, memos, correspondence, travel vouchers, operating calculators or computers in relation to pay records, invoices, balance sheets and other documents
Qualified Mental Retardation Professional
Jefferson Rehabilitation Center
12.2005 - 11.2008
- Manage support services for individuals with disabilities, to include comprehensive assessments, development of program goals, coordination with community and social service agencies to address health care delivery services and patient centered outcomes
- Provide thorough and comprehensive analyses regarding individual progress and regression during periodic evaluations
- Assign work schedules for staff and individuals that follow work requirements to ensure quality and timely delivery of service
- Train staff on proper operational procedures and functions, observe and evaluate performance to ensure quality service and compliance
- Oversee requisition of necessary supplies, equipment, and/or services
Recreational Therapist
The Arc Oneida-Lewis Chapter NYSARC
03.2003 - 12.2005
- Facilitated individual and group recreation therapy sessions to promote independent community-based recreation based on needs assessments, individual interests and objectives of therapy
- Prepare and submit reports to treatment team to reflect individuals' reactions and evidence of progress or regression
- Instruct patient in activities and techniques, such as sports, dance, music, art or relaxation techniques designed to meet individual specific or psychological needs
- Consult with members of treatment team(s) to plan and evaluate therapy programs.
Education
Bachelor of Science in Community Health -
State University of New York at Potsdam
Potsdam, NYHigh School Regents Diploma -
Carthage Central High School
Carthage, NYSkills
- Type 60 WPM
- Inventory Management (10 years)
- Supervision of staff (8 years)
- Administrative Duties (10 years)
- Microsoft Office (10 years)
- Microsoft Excel and Word (10 years)
- Customer Service (10 years)
- Team Leadership (10 years)
- Budget Preparation (6 years)
- Payroll Processing (6 years)
- Employee Training (6 years)
- Operations Management (10 years)
Additional Information
- Fort Drum Leader Program (02/2011 - 11/2015)
- Civilian of the Quarter Award (04/2011) in recognition of exemplary container based management based on an annual inspection
- DOL Hero of the Month Award (05/2011) in recognition of creation of a Microsoft Excel spreadsheet highlighting a container forecasting program for use by the Department of the Army
- Commander's Award for Civilian Service (09/2014) in recognition of exceptionally meritorious service while participating in the Fort Drum Leader Program from January 2013 through September 2014
Timeline
Clinic Manager - Primary Care
Carthage Area Hospital
10.2022 - 12.2023
Practice Administrator
Jefferson Anesthesiologist Services, PC
05.2016 - 10.2022
Transportation Assistant
Fort Drum Logistics Readiness Center
08.2010 - 05.2016
Human Resource Technician
Syracuse Military Entrance Processing Station
11.2008 - 08.2010
Qualified Mental Retardation Professional
Jefferson Rehabilitation Center
12.2005 - 11.2008
Recreational Therapist
The Arc Oneida-Lewis Chapter NYSARC
03.2003 - 12.2005
Bachelor of Science in Community Health -
State University of New York at Potsdam
High School Regents Diploma -
Carthage Central High School
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