Adrienne Harness
Longmont,CO
Summary
Enthusiastic Team Lead with broad experience in a dynamic and fast paced customer-centric office environment. Highly self-motivated and looks for opportunities to help ensure the success of the team. Committed to promoting a professional and welcoming environment to customers and team members alike.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Murphy And Hartelius Uniforms
Denver, CO
08.2018 - 04.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recommended products and offered hands-on assistance and advice to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Generated repeat business through exceptional customer service, leveraging extensive knowledge of products, services, and consumer preferences, and creating welcoming, positive experiences.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to increase company's productivity and profitability with quality workers
- Trained new personnel regarding company operations, policies and services.
- Generated and submitted SAP invoices based upon receivable schedules and terms.
- Executed billing tasks and recorded information in company databases.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Contacted clients with past due accounts to formulate payment plans and discuss options.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
Customer Service Representative
Murphy And Hartelius
Denver, CO
05.2017 - 07.2018
- Delivered exceptional customer service to every customer by offering advice and assistance, leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Maintained customer satisfaction and promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Facilitated inter-departmental communication to effectively provide customer support.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided back up for customer service managers.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
High School Diploma -
Skills
- Managing Operations and Efficiency
- Managing Multiple Priorities
- Goal Minded
- Product and Service Knowledge
- Business Writing, Correspondence and Memos
- Calendar and work coordination
- Call Screening and Routing
- Meeting Agenda Preparation
- Office Supplies and Inventory
- File Maintenance
- Social Perceptiveness
- Technical Proficiency
Personal Activities
Taekwon-Do- 12 year martial artist and instructor, current event coordinator for the Traditional Taekwon-Do Alliance.
Timeline
Assistant Manager
Murphy And Hartelius Uniforms
08.2018 - 04.2022
Customer Service Representative
Murphy And Hartelius
05.2017 - 07.2018
High School Diploma -
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