Adrienne Harrington
Arlington,VA
Summary
Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Overview
4
4
years of professional experience
Work History
Associate IT Technician
Deloitte
Arlington, VA
02.2022 - 10.2023
- Troubleshot network connectivity issues involving routers, switches, hubs.
- Ensured compliance with applicable laws and regulations governing data privacy.
- Develops and monitors internal administrative guidelines and procedures for use in improving and standardizing the office’s operational functions.
- Created user accounts within Active Directory and granted appropriate permissions to access resources.
- Installed and configured various hardware components such as printers, scanners, and computers.
- Provides analytical, evaluative methods, and techniques for assessing program development execution, and improving organizational effectiveness and efficiency
Optical Specialist
Vision Works
Woodbridge, VA
11.2021 - 02.2022
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Ordered lenses from suppliers according to specifications provided by customers or opticians.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Managed client frame selection processes and walked through lens options.
- Conducted quality control checks on finished products prior to delivery to customers.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
Teacher's Assistant
AlphaBEST Education Inc.
Woodbridge, VA
07.2019 - 03.2020
- Supervised children and participated with children in activities.
- Led after-school programs focused on developing skills in areas like art, music, science, reading comprehension.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Education
Some College (No Degree) - Information Technology
Year Up
Woodbridge, VASkills
- Application Installations software such as Service Now, Druva, Michrosoft Office, Next Think and Citrix INstallation
- Hardware Installation such as Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; HP printers
- Troubleshooting and Diagnostics for customer service support
- User Training
- Hardware and Software Configuration
- System Optimization
Girl Scouts Volunteer
● Spearheaded troop meetings, demonstrating strong leadership and organizational skills.
● Cultivated an innovative and engaging environment for children, fostering creativity and active participation.
● Successfully maintained classroom management and efficiently executed a structured daily schedule to ensure a productive learning environment.
Timeline
Associate IT Technician
Deloitte
02.2022 - 10.2023
Optical Specialist
Vision Works
11.2021 - 02.2022
Teacher's Assistant
AlphaBEST Education Inc.
07.2019 - 03.2020
Some College (No Degree) - Information Technology
Year Up