Adrienne Hatfield

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintain HIPPA and Confidentiality
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Organized daily work based on collection priority.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Enhanced the accuracy of criminal records by meticulously reviewing and updating information in the database.
• Provided excellent customer service when responding to inquiries from the public regarding criminal record searches and procedures.
• Collaborated with other criminal justice professionals to improve communication and share relevant information related to criminal records management.
• Adhered closely to established guidelines governing record retention schedules, guaranteeing that obsolete files were purged according to legal requirements.
• Contributed to a positive work environment by fostering teamwork among colleagues through open communication channels and constructive feedback mechanisms.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

Multiple duties at different times, working in the records department review and upload documents into online storage system, update tracking systems and process records request all while maintaining HIPPA and Confidentiality. While working the lab the duties were gathering orders from the physician, entering into the system, scheduling patients to come to the lab, collecting the specimen needed to complete the order, process the specimen as required, prepare it for transport and complete the paperwork. Once results came back the results were attached to the file and sent to the physician for their review.