Adrienne Hernandez
Denison,United States
Summary
Multilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Work at Home Bilingual Customer Service Representative
Qualfon
11.2021 - Current
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Took ownership of each call by listening attentively to understand individual needs.
- Handled escalated calls from Tier 2 Technical Support Specialists.
Daycare Teacher
Texoma Christian School
Sherman, TX
09.2020 - 06.2021
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Met with parents about daily activities, positive developments, and issues.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored and enforced adequate supply and material inventory.
Certified Zumba Instructor
Independent Employer
Denison, TX
01.2020 - 01.2021
- Developed and implemented Zumba classes for a variety of fitness levels.
- Instructed and motivated students to reach their fitness goals through Zumba.
- Choreographed routines that incorporated Latin, hip-hop, and other dance styles.
Customer Service Representative
Qualfon Call Center
Billings, MT
09.2019 - 09.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
Authorized Dealer
Metro PCS
Denison, TX
06.2016 - 06.2018
- Assisted customers in selecting the most suitable products for their needs.
- Resolved customer service issues promptly and professionally.
- Maintained accurate records of inventory levels, product orders, pricing and promotions.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Ensured that all sales transactions were processed accurately and efficiently.
- Designed and developed training materials for new employees in the organization.
Education
Information Technology
Coursera
06.2023
Some College (No Degree) - Pyschology
Grayson College
Denison, TXSkills
- Troubleshooting
- Teamwork
- Easily Adaptable
- Technical Support
- Payment Collection
- Refund Processing
- [Language] translation
- Customer Support
- Upselling strategies
- Strong interpersonal skills
- Problem-Solving
- Sales Promotion
Certification
- Technical Support Fundamentals - Coursera, LKMWBZVZ9W4A
- Introduction to Docker: Build Your Own Portfolio Site - Coursera, 2V629P7RN9T9
- The Bits and Bytes of Computer Networking - Coursera, LA4Q6DUNWUVR
- System Administration and IT Infrastructure Services - Coursera, EMUXLS2TAYTU
- Operating Systems and You: Becoming a Power User - Coursera, QU2ZWJ7DPSNB
Affiliations
- Flautist
- Assisting friends and family with translations in English or Spanish
- Certified Notary
Languages
English
Professional
Spanish
Professional
Accomplishments
- Captain of Drill Team in Highschool
- Student of the Year Award
Timeline
Work at Home Bilingual Customer Service Representative
Qualfon
11.2021 - Current
Daycare Teacher
Texoma Christian School
09.2020 - 06.2021
Certified Zumba Instructor
Independent Employer
01.2020 - 01.2021
Customer Service Representative
Qualfon Call Center
09.2019 - 09.2020
Authorized Dealer
Metro PCS
06.2016 - 06.2018
Information Technology
Coursera
Some College (No Degree) - Pyschology
Grayson College
- Technical Support Fundamentals - Coursera, LKMWBZVZ9W4A
- Introduction to Docker: Build Your Own Portfolio Site - Coursera, 2V629P7RN9T9
- The Bits and Bytes of Computer Networking - Coursera, LA4Q6DUNWUVR
- System Administration and IT Infrastructure Services - Coursera, EMUXLS2TAYTU
- Operating Systems and You: Becoming a Power User - Coursera, QU2ZWJ7DPSNB
Similar Profiles
Nailah StilesNailah Stiles
Member Service Representative (USAA) at QualfonMember Service Representative (USAA) at Qualfon
Nelda QuintanillaNelda Quintanilla
Customer Service Representative at QualfonCustomer Service Representative at Qualfon
Deanna GoodwineDeanna Goodwine
Universal Office Manager at QualfonUniversal Office Manager at Qualfon