Adrienne Hernandez
Austin,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service, which is considered very important in the sales industry. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Reliable Operating Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operating Assistant
Travis Driving School
09.2022 - Current
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules weekly.
- Answered and managed over 60-80 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Sales Consultant Representative
The Fud Trailer
12.2019 - 06.2022
- Considered every clients need and budget.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Increased sales by offering advice on purchases and promoting additional products.
- Made sure every person on our sales team was being proactive to meet our monthly goal for sales.
- Mentored junior sales representatives, sharing best practices and providing guidance for professional growth.
- Developed a deep understanding of industry trends and competitor offerings to provide effective solutions for clients'' unique challenges.
Trainer
Whataburger
06.2016 - 12.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Managed customer service operations, including taking orders and resolving complaints.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
Education
BBA - Elementary Education
Laredo Community College
Laredo, TX05.2021
Skills
- Training junior Team Members
- Selling techniques
- Easy learner and multi-tasker
- Fast paced when necessary
- Goal setter
- Data Entry
- Office Administration
- Meeting Coordination
- Data Confidentiality
- Administrative duties
- Basic accounting
- File and Record Keeping
- Schedule Coordination
- Meeting Scheduling
- Verbal and written communication
- Schedule and calendar management
Accomplishments
- Opened and managed a new location for the company [The Fud Trailer] I worked for in Denver, Colorado.
- Started my very own Food Trailer business "Sparks Fry"
- Documented and resolved a company issue which led to saving our equipment and our money.
Certification
Data Entry Analyst
Timeline
Operating Assistant
Travis Driving School
09.2022 - Current
Sales Consultant Representative
The Fud Trailer
12.2019 - 06.2022
Trainer
Whataburger
06.2016 - 12.2019
BBA - Elementary Education
Laredo Community College