Adrienne Holley
Birmingham,AL
Summary
Results-driven professional with extensive experience in property and real estate management, adept at handling clerical tasks and billing operations. Proven track record in enhancing tenant relations and lease administration, contributing to increased tenant satisfaction and retention rates. Demonstrates strong leadership capabilities and problem-solving skills, effectively managing teams while resolving conflicts. Committed to optimizing operational efficiency through strategic budget management.
Overview
6
6
years of professional experience
Work History
Office Administrator
Alabama Crown
Calera, AL
05.2023 - Current
- Organized and maintained filing systems, including electronic databases and records.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Processed financial documents, contracts, expense reports and invoices.
- Proposed or approved modifications to project plans.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Checked figures and postings for correct entry and proper codes.
Property Manager
Cornerstone Apartments
11.2020 - 05.2023
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
Property Manager
Windover Park
08.2019 - 10.2020
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Oversaw complaint procedures to confirm effective management.
- Oversaw daily operations involving tenants, subcontractors, and property management.
- Produced precise owner reports derived from comprehensive quarterly financial reviews.
- Streamlined services delivery to enhance tenant engagement and satisfaction.
- Aggregated and communicated all operational and financial metrics to regional manager.
- Collaborated with owners to establish and pursue community objectives.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Advised owners on potential improvements or investments that could increase the value of their properties.
Education
Associate of Applied Science -
Central Alabama Community College
Alexander City, AL05.2008
High School Diploma -
New Site Highschool
05.1992
Skills
- File management
- Financial reporting
- Lease administration
- Property maintenance
- Tenant screening
- Project management
- Employee training
- Time management
- Financial processing
- Data entry
- Tenant relations
- Training and coaching
Timeline
Office Administrator
Alabama Crown
05.2023 - Current
Property Manager
Cornerstone Apartments
11.2020 - 05.2023
Property Manager
Windover Park
08.2019 - 10.2020
Associate of Applied Science -
Central Alabama Community College
High School Diploma -
New Site Highschool
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