Adrienne Howard

Work History

The Franklin Group

05.2024 - Current

Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Worked with maintenance staff to complete timely repairs and enhancements.
Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Increased office organization by creating filing systems and managing confidential information carefully.
Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.

S.L. Nusbaum Realty

04.2023 - 03.2024

Follow up on delinquent tenants and coordinate collection procedures.
Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Complete final move-out walk-throughs with tenants to identify required repairs.
Keep accurate records of all resident and tenant correspondence.
Verify income, assets, and expenses, and complete file tracking sheet for each applicant.
Establish strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Oversee monthly collections and maintain high payment rates by building positive relationships with tenants.
Show apartments to potential tenants and answer questions regarding the community.
Escalate major issues to property manager for immediate remediation.
Comply with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Keep records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Resolve conflicts between tenants regarding noise, encroachments, and parking
Inspect common areas for cleanliness and notify maintenance of overflowing trash.
Keep property in compliance with local, state and federal regulations.

ServPro of Greater Northern Charleston

06.2019 - 01.2023

Managed on-site restoration crew
Water mitigation crew leader
Ensure all proper procedures are performed in compliance with company policies
Supervise each job for completion in a timely manner
Work with insurance adjusters to ensure payment for services provided.
Provide fire/water/mold estimates for perspective customers for scope of work required
Provide excellent customer service
Manage materials required per on-site service provided
Inspected damaged properties and contents to prepare job action plan.
Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
Completed tear-down of existing structures and prepared for new construction.
Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
Worked safely in disaster environment by adhering to company and quality procedures.
Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
Collected payments and discussed results of work with customers.
Executed tasks within time and budget constraints.

ServPro of Lexington

10.2018 - 01.2019

Worked with fire restoration crew Performed heavy cleaning procedures
Removing rubbish, cleaning furniture/fixtures/walls)
Operated and maintained company vehicle
Prepared cleaning solutions per company specifications as per on-site mitigation requirements
Assisted in maintenance of company facilities as needed.
Inspected damaged properties and contents to prepare job action plan.
Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
Completed tear-down of existing structures and prepared for new construction.
Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
Worked safely in disaster environment by adhering to company and quality procedures.
Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
Collected payments and discussed results of work with customers.

Target Retail Company

10.2017 - 10.2018

Tots Learning Center

04.2011 - 10.2018

Developed and implemented daily lesson plans
Supervised daily functions of classwork
Taught basic developmental skills
Color/shape recognition, letter/number recognition, social skills)
Organized and led activities to promote child development
Assessed children with developmental needs on an ongoing basis
Met with parents as needed to discuss child development and progress
Provided support for office manager by assisting with phones and preparing checks for vendor
Established positive communication with parents in daily conversation and formal conferences.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Maintained organized, fun and interactive classroom to help children feel safe.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Applied play-based strategies to provide diverse approaches to learning.
Established positive relationships with students and families.