Adrienne Hunt
Oklahoma City,OK
Summary
Proven time management skills with over 7 years of experience in customer service. Demonstrated ability to prioritize tasks effectively, ensuring timely responses to customer inquiries. Strong focus on enhancing customer satisfaction through efficient service delivery. Consistently recognized for maintaining high standards in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Services Representative
Aetna, a CVS Health Company
10.2024 - Current
- Secured permanent position with CVS Aetna through Rose International temp service.
- Conducted eligibility verification for Aetna Better Health of Oklahoma contracts.
- Confirmed benefits and updated client demographics accurately.
- Reviewed prescription claims to ensure compliance and accuracy.
- Managed inbound and outbound calls to assist clients effectively.
Member Services
Rose International
02.2024 - 10.2024
- Conducted eligibility verification for Aetna Better Health of Oklahoma / CVS Aetna contracts.
- Confirmed benefits for members, ensuring accurate coverage details.
- Updated demographic information to maintain current records.
- Reviewed prescription claims for compliance and accuracy.
Dollar Tree Assistant Manager
Dollar Tree
09.2023 - 04.2024
- Executed opening and closing procedures to ensure smooth store operations.
- Managed cash handling, including deposits and safe counts for accuracy.
- Conducted inventory checks to maintain stock levels and organization.
- Processed transactions efficiently as a cashier, enhancing customer experience.
- Performed computer duties for inventory management and sales tracking.
- Unloaded trucks promptly to facilitate timely stock replenishment.
- Maintained cleanliness and orderliness throughout the store to promote a positive environment.
Healthcare Advocate
Faneuil / humana
11.2020 - 05.2023
- Reviewed documentation to ensure compliance with healthcare regulations.
- Advocated for patient needs in claims, benefits, and pharmacy matters.
- Processed Medicaid billing to maximize reimbursements.
- Assisted clients with web and mobile healthcare solutions.
Banking Customer Service Representative
Sitel
08.2017 - 08.2020
- Conducted maintenance on debit, credit, and ATM cards to ensure optimal functionality.
- Executed data entry for disputes and fraud cases, enhancing accuracy in records.
- Reviewed documentation to support compliance and service improvements.
- Addressed customer inquiries by providing policy and service information promptly.
- Resolved customer complaints, improving satisfaction and retention rates.
- Processed balance consolidations to streamline account management.
- Handled general questions, offering clear and concise responses.
- Maintained partially remote operations to adapt to changing work environments.
HTS/MAT House Manager
Meadowbrook Acres
01.2015 - 08.2017
- Supported disabled clients with daily activities to enhance independence.
- Coordinated transportation for medical appointments and scheduled future visits.
- Facilitated client participation in social events to promote engagement.
- Executed daily, weekly, and monthly paperwork to ensure accurate record-keeping.
- Managed medication inventory to uphold safety and compliance.
Customer Service Representative
William Sonoma call center
09.2014 - 01.2015
- Managed over-the-phone orders for four to six brands efficiently.
- Processed online and catalog orders promptly to ensure customer satisfaction.
- Coordinated special pickups and deliveries to meet client needs.
- Facilitated refunds and exchanges in a timely manner.
- Maintained inventory across food, clothing, home supplies, and various products.
- Personalized items to enhance customer experience and engagement.
Customer Service Rep
Xerox
08.2013 - 01.2014
- Managed inbound call center operations for U.S. Cellular, enhancing customer service efficiency.
- Activated phones and tablets for customers to ensure smooth onboarding experiences.
- Processed payments and established payment arrangements promptly to maintain account accuracy.
- Reviewed billing refunds and payments to verify correctness and resolve issues.
- Transferred phone services according to customer requests, ensuring seamless transitions.
- Suspended and unsuspended customer service accounts as needed to address issues swiftly.
Education
High school or equivalent - High school Diploma
U. S. Grant High School
Oklahoma City, OK05.2012
Skills
- Typing proficiency
- Customer service and support
- Documentation review
- Operating systems expertise
- Microsoft Office applications
- Order processing
- Call center operations
- CRM management
- Guest services coordination
- Training and development
Certification
- Driver's License
- March 2023 to March 2027
Additional Information
- Computer skills in Windows 10 and MS office and the ability to easily learn new software.
- Professional communication through email, phone, and in person
- Experience in working in call center and home health, or rapidly changing environments.
Timeline
Member Services Representative
Aetna, a CVS Health Company
10.2024 - Current
Member Services
Rose International
02.2024 - 10.2024
Dollar Tree Assistant Manager
Dollar Tree
09.2023 - 04.2024
Healthcare Advocate
Faneuil / humana
11.2020 - 05.2023
Banking Customer Service Representative
Sitel
08.2017 - 08.2020
HTS/MAT House Manager
Meadowbrook Acres
01.2015 - 08.2017
Customer Service Representative
William Sonoma call center
09.2014 - 01.2015
Customer Service Rep
Xerox
08.2013 - 01.2014
High school or equivalent - High school Diploma
U. S. Grant High School
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