Adrienne Hurt
customer service Associate
Atlanta,GA
Summary
Tenured professional known for delivering friendly service and personalized attention to all customers. Contribute to achieving operational goals by recommending products and services that meet customer needs. Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets. Dedicated Sr Account Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Bank of America
08.2016 - 04.2024
- Facilitated various roles and departments (further details available upon discussion)
- Including current responsibilities in operations.
- Optimized internal communication channels by regularly updating management on the status of key accounts, highlighting areas requiring attention or intervention
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Front Desk Receptionist
Natural Body Spa & Shop
Atlanta, GA
08.2023 - 09.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Medical Admin
Grateful Dental
06.2015 - 07.2016
- Managing communications and inquiries with professionalism and empathy
- Handling scheduling, referrals, and patient records to ensure smooth workflow
- Processing insurance forms and accurately assigning medical codes for billing
- Updating and securing electronic health records while adhering to confidentiality laws
- Ensuring efficient operations by managing supplies and maintaining a clean workspace
- Communication: Facilitating accurate information exchange among healthcare providers, patients, and staff.
Education
Esthetician
Health And Style Institute, LLC
Atlanta, CACertfication - Medical Administrative Assistant
Everest Institute - Atlanta Downtown
Atlanta, GAHigh School Diploma -
Kell High School
Marietta, GASkills
Business strategies
Customer Relations
Risk Analysis
Problem Solving
Customer Support
Customer Service Operations
Microsoft Office
Credit Risk Management
Data Entry
Chat
Loss Mitigation
- Debt collection
- Excellent negotiation skills
Certification
CMAA - Certified Medical Administrative Assistant
Licensed Esthetician
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Paid sick leavePaid time off401k matchFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork-life balanceCompany CultureTimeline
Front Desk Receptionist
Natural Body Spa & Shop
08.2023 - 09.2024
Senior Account Manager
Bank of America
08.2016 - 04.2024
Medical Admin
Grateful Dental
06.2015 - 07.2016
Esthetician
Health And Style Institute, LLC
Certfication - Medical Administrative Assistant
Everest Institute - Atlanta Downtown
High School Diploma -
Kell High School