Adrienne HurtadodeMendoza

A Lead Barista typically takes on additional responsibilities beyond those of a regular barista.

Coffee Preparation: Expertly prepare a variety of coffee beverages to maintain high-quality standards.

Leadership: Lead and motivate the barista team to achieve daily goals and maintain a positive work environment.
Assist in training new baristas and providing ongoing guidance.

Customer Service: Ensure exceptional customer service by coaching the team on effective communication and customer interaction.
Address customer inquiries and resolve any issues promptly.

Operational Management: Oversee day-to-day operations, including opening and closing procedures.
Coordinate work schedules and breaks for the team.

Inventory and Stocking: Monitor and manage inventory levels, placing orders as needed.
Ensure proper stocking of coffee supplies and ingredients.

Quality Control: Maintain consistency in beverage quality and presentation.
Conduct regular checks on equipment to ensure proper functioning.

Cash Handling and Reporting: Manage cash handling procedures, including reconciliation and reporting.
Assist in preparing sales reports and monitoring financial transactions.

Team Collaboration: Foster a collaborative and positive team environment.
Communicate effectively with team members and other departments.

Baristas are responsible for preparing and serving coffee and other beverages in coffee shops, cafes, or similar establishments. Their role extends beyond just making coffee; they contribute significantly to the overall customer experience. Here are the typical duties and responsibilities of baristas:

Preparation: Brew and prepare a variety of coffee beverages, including espresso, cappuccino, latte, drip coffee, and more.
Follow specific recipes and guidelines for each type of coffee.
Customer Service: Greet customers warmly and provide a friendly and welcoming atmosphere.
Take customer orders, answer questions about the menu, and make recommendations.
Handle customer inquiries and address any concerns or complaints.
Cash Handling and Point of Sale: Operate cash registers or point-of-sale systems to process customer payments.
Handle transactions accurately, provide change and issue receipts.
Menu Knowledge: Stay informed about the coffee shop's menu, including different coffee blends, brewing methods, and any seasonal or special offerings.
Educate customers about the various coffee options available.
Cleaning and Maintenance: Maintain cleanliness and organization in the coffee preparation and serving areas.
Clean and sanitize coffee machines, grinders, and other equipment regularly.
Restock supplies and ensure the availability of necessary ingredients.
Team Collaboration: Work as part of a team to ensure smooth operations in the coffee shop.
Collaborate with other staff members, including kitchen staff and management.
Upselling and Promotions: Suggest additional items such as pastries, snacks, or specialty drinks to enhance the customer experience.
Promote special offers or promotions as directed by the coffee shop.
Training: Train new baristas on coffee preparation techniques, customer service standards, and other relevant tasks.
Maintaining Equipment: Regularly check and maintain coffee-making equipment to ensure it operates efficiently.
Report any malfunctions or issues to management.
Creating a Welcoming Environment: Foster a positive and welcoming atmosphere for customers.
Ensure the overall ambiance of the coffee shop is conducive to a pleasant experience.
Adhering to Health and Safety Regulations: Follow health and safety guidelines related to food handling, cleanliness, and COVID-19 protocols.