Adrienne Jacques
Boulder Creek,CA
Summary
Administrative professional presenting diversified experience within various service-oriented environments. Recognized for follow-through and management skills, ensuring optimal customer service (internal and external) and productivity. A decision maker, highly organized with the ability to multi-task and implement solutions. Equally effective working in self-managed projects and as a member of a team, always willing to provide support and guidance to peers at all levels. A strong motivator with good interpersonal, verbal, and written communication skills.
Overview
24
24
years of professional experience
Work History
Independent Business Owner
Self-employed
Boulder Creek, California
01.2001 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Promoted business via social media to generate leads and maximize brand identity.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Volunteered to help with special projects of varying degrees of complexity.
Certified Notary Signing Agent/Notary Public
Self-employed
Los Gatos, California
07.2009 - 07.2013
- Checked documents and identifying credentials for all parties.
- Updated journal with names and dates for permanent record.
- Administered oath to document signers to obtain affirmation of truth.
- Looked for signs of fraud or coercion and refused notarization.
- Provided guidance to customers to facilitate completion of notarial documents.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Checked client identification to maintain compliance with state legal requirements.
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Examined documents for accuracy, completion and compliance before notarizing.
Contracts Administrator
Volt Services Group
Mountain View, California
11.2007 - 11.2008
- Initiated contracts and addressed necessary negotiations and adjustments.
- Demonstrated proficiency in data entry, contract modification and billing.
- Implemented improvements to the contract generation process to increase efficiency.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Stored and filed contract documents in orderly, organized systems.
- Adhered to legal and contractual requirements for compliant contract processes.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Drafted, reviewed, and revised contracts for accuracy and completeness.
- Prepared and issued reports on contract performance and compliance.
Skills
- Problem-Solving
- Problem Resolution
- Event Planning
- Office Administration
- Contract Negotiations
- Team leadership expertise
- File Organization
- Effective Communication
Timeline
Certified Notary Signing Agent/Notary Public
Self-employed
07.2009 - 07.2013
Contracts Administrator
Volt Services Group
11.2007 - 11.2008
Independent Business Owner
Self-employed
01.2001 - Current