ADRIENNE JOHNSON
Houston,TX
Summary
Passionate and dedicated customer service professional with over 8 years of experience delivering exceptional service and ensuring customer satisfaction in dynamic, fast-paced environments. Skilled in fostering positive relationships through empathetic communication and proactive problem-solving. Adept at handling high-pressure situations, managing unexpected changes, and ensuring safety and comfort. Proven ability to work independently and collaboratively, with a strong focus on meeting organizational goals and exceeding customer expectations. Committed to maintaining safety standards and providing clear, effective communication in all situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
01.2025 - Current
- Collaborates with crew members to provide great customer service, resolve in-flight issues swiftly, and maintain a positive environment.
- Career record of a 100% on-time trip attendance and punctuality.
- Participates in routine safety checks and maintains readiness for onboard emergencies.
- Upholds company brand image by adhering to company image standards and cultivating welcoming atmosphere, making flights more enjoyable for passengers.
- Skilled in managing cabin service flow, including food and beverage sales, while staying attentive to guest needs.
Travel Counselor
Vacations To Go
01.2023 - 12.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exceptional customer service by addressing customer inquiries and concerns promptly and accurately resulting in a 50% increase in return customers.
- Maintaining cultural sensitivity with an empathetic approach to diverse customer needs.
- Ability to work both independently and as part of a team in fast-paced, changing environments.
- Processed payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Sales Development Representative
Alleyoop
02.2019 - 12.2022
- Promoted SaaS product in a way that helped prospects understand the inherent product value, resulting in increased sales by 80%.
- Built and managed accurate sales pipeline to maintain a continuous high volume of prospects for the Account Manger.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Ensured client privacy while handling personal data.
Customer Service Supervisor
United States Postal Service
01.2016 - 02.2019
- Interacted daily with the general public in person, effectively managing a wide range of diverse situations and ensured positive outcomes.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Adhered to and instructed on company safety regulations and policies, while conducting routine safety inspections to ensure compliance and operational safety.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching which lead to a 75% increase in timely deliveries.
Education
High School Diploma -
Dickinson High School
Houston, TX05.2013
Skills
- Strong interpersonal and cross-cultural communication skills
- In-flight safety and emergency response trained
- Public speaking
- Knowledgeable in FAA regulations and compliance
- Food and beverage serving experience
- First aid certified
Certification
CTC - Certified Travel Counselor
Timeline
Flight Attendant
American Airlines
01.2025 - Current
Travel Counselor
Vacations To Go
01.2023 - 12.2024
Sales Development Representative
Alleyoop
02.2019 - 12.2022
Customer Service Supervisor
United States Postal Service
01.2016 - 02.2019
High School Diploma -
Dickinson High School