Adrienne Jones-adetula
Trenton,New Jersey
Summary
Proficient Service Clerk familiar with operations procedures, standard practices and customer needs. Offering 29 years' experience in service departments and seeking to apply expertise to new position with room for advancement. Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
28
28
years of professional experience
Work History
Nursing Service Clerk
Trenton Psychiatric Hospital
Trenton, NJ
08.2003 - 12.2022
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Resolved customer complaints promptly and courteously.
- Maintained an organized work area to facilitate workflow.
- Provided excellent customer service by anticipating customer needs and responding appropriately.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
Supervisor of Patient Store
Trenton Psychiatric Hospital
Trenton, NJ
03.1998 - 08.2003
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Customer Service Representative
city of trenton city hall
Trenton, NJ
05.1997 - 06.2002
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Telephone Operator
Trenton Psychiatric Hospital
Trenton, NJ
02.1995 - 08.1997
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Routed calls to the correct department based on caller needs.
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Communicated effectively with other departments regarding customer concerns.
- Kept up-to-date on product features and services offered by the company.
- Reported any issues that arose during telephone conversations to management for further investigation.
- Followed through with customers until their issue was resolved satisfactorily.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06-1995
Skills
- Customer Service Excellence
- Guest Complaint Resolution
- Client Relationship Management
- Guest Inquiry Resolution
- Paperwork Processing
- Administrative assistance
- Document Control
- Administrative Support
- Spreadsheet development
- Correspondence Writing
- Cash Management
- Bookkeeping
- Billing and coding
- Operations Support
- Driver communications
- Administrative tasks
- Mail handling
- Verbal and writing communication
- Scanning and copying
- Schedule and calendar management
- Cash Handling
- Mail Processing
- Telephone Etiquette
- Customer Satisfaction
- Call Documentation
- Customer Service
- Problem-solving abilities
Affiliations
reading, writing, singing in church choir, youth advisor
Timeline
Nursing Service Clerk
Trenton Psychiatric Hospital
08.2003 - 12.2022
Supervisor of Patient Store
Trenton Psychiatric Hospital
03.1998 - 08.2003
Customer Service Representative
city of trenton city hall
05.1997 - 06.2002
Telephone Operator
Trenton Psychiatric Hospital
02.1995 - 08.1997
High School Diploma -
Trenton Central High School