Adrienne Justice
Brooklyn,NY
Summary
Enthusiastic Administrative Assistant with a skill for anticipating professional needs and proactively identifying and resolving problems. Excellent at mediation and conflict management. Fully adept in the management of a fast-paced office with a high call volume. Responsible and productive when working with little to no supervision. Personally committed to facilitating a clean and healthy work environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant to the Superintendent
New York City Transit Authority
04.2018 - Current
- Performed complex and confidential administrative-related functions.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Strengthened community partnerships by representing the Superintendent at various events when required.
- Assisted in budget tracking and financial reporting, contributing to responsible fiscal management, and facilitating overtime and other necessary work after hours.
- Facilitated seamless transitions during leadership changes.
- Served as a liaison between the Superintendent's office and other district departments, facilitating effective communication and collaboration.
- Developed a virtually ready office environment, with the use of Zoom, Microsoft Office and Google Workspace.
- Maintained office supplies inventory by checking stock levels, placing orders, and ensuring prompt delivery to support efficient daily operations.
Conductor
New York City Transit
04.2014 - 04.2018
- Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
- Contributed to the on-time performance by swiftly addressing any operational issues or delays (i.e. electrical door cut-out procedure).
- Performed daily inspections of cab circuit breakers.
- Supported train maintenance teams by reporting observed equipment malfunctions or damage promptly, minimizing disruptions to service schedules.
- Guided new hires through on-the-job training, sharing valuable insights and best practices for success in the conductor role, and posting new hires on railcar equipment (R-68, R-68A, R-46, R-160).
Education
Vocational - Electrical Door Operation, Third Rail Power
New York City Transit
P.S. 248/ Coney Island YardAssociate of Science - Psychology And Social Science
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Virtual Platforms
- Customer Service
- Office Administration
- Excel spreadsheets
- Scheduling and calendar management
- KRONOS
- Salesforce
- Assessment and Repair Manangement
Timeline
Administrative Assistant to the Superintendent
New York City Transit Authority
04.2018 - Current
Conductor
New York City Transit
04.2014 - 04.2018
Vocational - Electrical Door Operation, Third Rail Power
New York City Transit
Associate of Science - Psychology And Social Science
Kingsborough Community College of The City University of New York