Adrienne Kent
Toledo,OH
Summary
Dynamic professional with a proven track record at Cracker Barrell, enhancing customer satisfaction and streamlining operations. Excelled in effective multitasking and exceptional communication, significantly improving dining experiences. Skilled in both customer service and safe food handling, adept at fostering positive work environments and driving team success.
Overview
11
11
years of professional experience
Work History
Hostes
Cracker Barrell
12.2023 - 05.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Merchandiser
Premium Retail Services Inc
02.2020 - 02.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Assistant Manager
Henrys Auto Sales
04.2013 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints
Merchandiser
TNG Merchandising
03.2020 - 10.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Shift Leader
SUBWAY®Restaurants
04.2016 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Diploma -
Whitmer High School
Toledo, OH07.2010
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Exceptional communication
- Safe food handling
- Food safety
Timeline
Hostes
Cracker Barrell
12.2023 - 05.2024
Merchandiser
TNG Merchandising
03.2020 - 10.2021
Merchandiser
Premium Retail Services Inc
02.2020 - 02.2022
Shift Leader
SUBWAY®Restaurants
04.2016 - 08.2017
Assistant Manager
Henrys Auto Sales
04.2013 - 01.2022
Diploma -
Whitmer High School