Summary
Overview
Work History
Education
Skills
Timeline
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Adrienne Kitts

Tipp City,OH

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Great relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

18
18
years of professional experience

Work History

Store Manager

TOFFS
09.2023 - 08.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Human Resources

Joseph Airport Toyota
05.2015 - 03.2016
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.

Personal Banker

JPMorgan Chase
10.2011 - 03.2014
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting financial needs assessments and offering products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Bank Manager

US Bancorp
01.2007 - 02.2011
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Built strong relationships with local businesses.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
  • Examined customer loan applications for loan approvals and denials.
  • Conducted regular audits.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Interviewed and hired individuals.
  • Complied with established internal controls and policies.

Education

Bachelor of Arts - Business Management

Marshall University
Huntington WV

Skills

Customer Service

Problem-Solving

Customer Relations

Multitasking and Organization

Timeline

Store Manager

TOFFS
09.2023 - 08.2024

Human Resources

Joseph Airport Toyota
05.2015 - 03.2016

Personal Banker

JPMorgan Chase
10.2011 - 03.2014

Bank Manager

US Bancorp
01.2007 - 02.2011

Bachelor of Arts - Business Management

Marshall University

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Adrienne Kitts