Adrienne Knight
Tampa
Summary
Motivated professional with a strong foundation in customer service and supervision. Known for enhancing customer satisfaction through effective communication and conflict resolution. Committed to fostering nurturing environments that support children's development and well-being.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Elder and childcare
Self Employed Services
Tampa
02.2024 - 04.2026
- Supervised children's daily activities, fostering a safe and nurturing environment.
- Planned engaging educational games and activities, enhancing children's learning experience.
- Managed meal preparation and dietary requirements, ensuring healthy nutrition for children and Elders
- Maintained cleanliness and orderliness in play areas and common spaces.
Healthcare customer service associate
KG Kenific
01.2024 - 01.2025
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable, friendly service.
- Identified customer needs through active listening and observation during service interactions.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service issues.
Spectrum Mobile customer service Associate
Concentrix
02.2022 - 03.2023
- Handled escalated customer complaints with professionalism and empathy.
- Followed up with customers to resolve issues, enhancing overall customer experience.
- Assisted customers with cell phone billing and payment processing, ensuring clarity and accuracy.
- Updated customer account information to ensure accuracy. and updated information accurately.
- Supported sales department by processing orders and facilitating new selections per customer requests.
- Provided detailed product knowledge to enhance customer satisfaction.
Appointment setter tax professional
Concentrix
Tampa
09.2019 - 10.2020
- Scheduled appointments with prospective clients to discuss tailored services and offerings.
- Resolved client concerns to enhance retention and support sales growth.
- Managed follow-up communications to confirm attendance and address client inquiries effectively.
Education
Office Support Certificate - Clerical Office Support
Learey Technical School
Tampa, Florida01-2008
Associate of Science - Medical Assistant Diploma
Concord Career Institute
Tampa, FL05-1996
Associate of Arts - Medical Technology
Hillsborough Community College
Tampa, FloridaSome College (No Degree) - Medical office Technology
UMA
Tampa, FLSkills
- AI learning
- Computer vision
- Medicaid knowledge
- Critical thinking activities
- Customer service
- Medical terminology
- Meal preparation
- Account management
- Financial product sales
Certification
- medical assistant Certificate
Timeline
Elder and childcare
Self Employed Services
02.2024 - 04.2026
Healthcare customer service associate
KG Kenific
01.2024 - 01.2025
Spectrum Mobile customer service Associate
Concentrix
02.2022 - 03.2023
Appointment setter tax professional
Concentrix
09.2019 - 10.2020
Office Support Certificate - Clerical Office Support
Learey Technical School
Associate of Science - Medical Assistant Diploma
Concord Career Institute
Associate of Arts - Medical Technology
Hillsborough Community College
Some College (No Degree) - Medical office Technology
UMA