Adrienne Knox
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional and reliable logistics worker with strong track record in handling packages efficiently and safely. Skilled in operating various equipment, maintaining accurate records, and ensuring timely deliveries. Strong focus on collaboration and adaptability, consistently meeting operational goals and contributing to team success. Known for dependability, problem-solving abilities, and effective communication in high-pressure environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 10+ years of experience working in busy environments.
Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in customer service.
Overview
14
14
years of professional experience
Work History
Package Handler
Fed Ex Ground
12.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Receiving Clerk
Wayfair
01.2020 - 11.2022
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Warehouse Forklift Operator
Walmart Distribution
08.2015 - 11.2019
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
Customer Service Representative
Uhaul Moving And Storage
06.2011 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Lobby & Drive Thru Cashier
Wendy's Restaurant
05.2011 - 08.2015
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
Education
Yazoo City High
Yazoo City, MS05-2005
Skills
- Heavy lifting
- Team collaboration
- Workplace cleanliness
- Forklift operation
- Inventory management
- Customer interaction
- Food preparation
- Cash handling expertise
- Cross-training
- Customer service
- Data entry
- Call center experience
- Microsoft Excel
- Appointment scheduling
- Administrative support
- Staff training
Timeline
Package Handler
Fed Ex Ground
12.2022 - Current
Receiving Clerk
Wayfair
01.2020 - 11.2022
Warehouse Forklift Operator
Walmart Distribution
08.2015 - 11.2019
Customer Service Representative
Uhaul Moving And Storage
06.2011 - 10.2016
Lobby & Drive Thru Cashier
Wendy's Restaurant
05.2011 - 08.2015
Yazoo City High
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