Summary
Overview
Work History
Education
Skills
Timeline
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Adrienne Lampo

Oneonta,New York

Summary

HR professional with solid expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving results. Versatile, adaptable, and reliable with strong skills in conflict resolution, strategic planning, and communication. Ready to make significant impact by aligning workforce capabilities with organizational goals.

Overview

21
21
years of professional experience

Work History

HR Manager

JCPenney
04.2024 - Current
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Cashier/Sales Associate

JCPenney
11.2022 - Current
  • Greet Customers and assist when needed on the floor with customers.
  • Operate a POS system, handle cash, follow open and closing procedures.
  • Work as a team to maintain store sales goals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Bartender/Shift Manager

Cooperstown Sports Bar and Grill
05.2019 - 10.2022
  • Counted money as well as followed opening/closing procedures.
  • Served drinks and food to customers while preparing all drinks in the Restaurant.
  • Monitored inventory levels.
  • Supervise staff throughout the shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.

Bar Manager/Bartender

The Hotel Pratt
08.2004 - 12.2018
  • Managed a team of 4
  • Kept Inventory
  • Multitasked highly traffic bar
  • Organized promotional events
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
  • Handled customer complaints professionally, resolving issues promptly and effectively.

Education

Bachelor of Arts - Anthropology

SUNY Oneonta
Oneonta, NY
12.2002

Associate of Arts - Early Childhood Education

Sage Junior College of Albany
Albany, NY
12.1997

Skills

  • Customer service
  • Restaurant experience
  • Food service
  • Computer literacy
  • Time management
  • HR processes
  • New employee orientation
  • HR policies and procedures
  • Payroll administration
  • Background checks
  • Employee relations
  • Training programs
  • Organizational development
  • Performance management
  • Payroll oversight
  • Onboarding and orientation
  • Diversity and inclusion

Timeline

HR Manager

JCPenney
04.2024 - Current

Cashier/Sales Associate

JCPenney
11.2022 - Current

Bartender/Shift Manager

Cooperstown Sports Bar and Grill
05.2019 - 10.2022

Bar Manager/Bartender

The Hotel Pratt
08.2004 - 12.2018

Bachelor of Arts - Anthropology

SUNY Oneonta

Associate of Arts - Early Childhood Education

Sage Junior College of Albany

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