Adrienne La Rosa
Summary
Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
31
31
years of professional experience
Work History
Executive Administrative Assistant
HealthFitness
05.2022 - Current
- Supported in-house physical therapy staff with a variety of office functions including heavy scheduling calendar, office management, expense reporting, monthly and quarterly reporting, inventory, patient relations and problem solving.
- Maintained confidentiality when handling sensitive information, protecting patient privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments promptly, ensuring optimal use of therapist's time while minimizing conflicts or cancellations.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Devised and implemented company-wide bi-monthly 'Musical Movement and Percussion' drum circle events for employee mindfulness.
- Closed $10,000 gap in first year by streamlining schedules and increasing client intake.
- Increased daily intake of patient scheduling.
- Collaborated on internal intranet site to make partners more visible.
Consumer Science Technologist
Mondelēz International
11.2018 - 03.2020
- Executed sensory testing both internally and with external panelists on a variety of products (cookie, cracker and biscuit panel).
- Set up, managed and administered panel testing which included the creation and population of data collection files using Compusense.
- Scheduled and led in-house roundtable performance testing and discussion for Stage 1 product testing.
- Acquired results and submitted summary reports to product leaders.
- Spearheaded cocoa evaluations for internal panels using precise calculated measurements of various cocoa powder/sweetener/water ratios.
- Maintained constant temperatures for the solutions throughout testing.
- Tools included scales, eye-droppers, heating elements, Pyrex glasses, and insulators.
- Liaised between project leaders and panelists to obtain products to facilitate consumer testing.
- Responsible for the health and safety of the sensory laboratory.
- Ensured that procedures were properly followed by panelists during testing to maintain high standards.
- Organized and maintained samples in laboratory for on-going product evaluations.
- Created systems to identify when expired samples should be discarded and how products should be stored.
Customer Service Associate/Executive Assistant
Girl Scouts of Northern New Jersey
02.2018 - 10.2018
- First point of contact for visitors to the service center, maintaining a decorum and high degree of quality communications between varied positions to both internal and external audiences.
- Also act as backup in the daily operations of the council shops and administrative duties for the service center.
- Greeted visitors and provide high quality services to all internal and external customers by portraying a positive image of Girl Scouting.
- Possessed expert knowledge of the Girl Scout Leadership Experience and GSNNJ standards and resources.
- Performed general administrative duties, using computer and software applications as required to complete tasks.
- Monitored staff calendars for the service center.
- Received and recorded all incoming monetary transactions other than shop purchases.
- Handled complaints and requests in a professional manner.
- Assisted in shop when needed.
- Processed daily mail operations, lending library, flag rental loans, bank letters, certificates of insurance, Plan 2 insurance, and assist program and product sales when needed.
- Demonstrated quality customer service at all times to internal and external audiences.
- Performed other duties as assigned.
Sensory Panelist
Mondelēz International
12.2016 - 02.2018
- Evaluate sensory characteristics of a variety of products (cookie, cracker and biscuit panel).
- Documented, shared opinions, observations, descriptions based on vocabulary development, training and profiling guidelines.
- Performed analysis of taste, texture, and physical attributes of a variety of samples and give feedback.
- Testing included food products such as Oreos, Ritz Crackers, Wheat Thins, Belvita, etc.
Program Support Manager (temp)
Girl Scouts of Northern New Jersey
03.2017 - 07.2017
- Planned and implemented yearly program events for girls in the local community with support from local vendors in consultation with Director of Program to achieve service unit goals
- Coordinated with local vendors to establish 2017-2018 calendar of scout programs
- Created and distributed 2017-2018 scout program budget
- Executed and facilitated participant rosters to vendors prior to program start
- Assisted with departmental administrative duties
Product Support Specialist
Bluebird Auto Rental Systems
12.2015 - 10.2016
- Provided a high-level of technical support for software product clients covering features of rental transaction processing, reservation links, financial information, credit card processing and report writers
- Handled multiple, high priority calls while providing fast and accurate technical resolutions and escalations
- Performed software upgrades and conversions while assisting end users with permissions and security settings
- Gathered and analyzed email requests to identify issues to develop appropriate resolutions and areas for improvement
Supervisor of Sales - Life Cafe
Life Time - Healthy Way of Life
01.2015 - 12.2015
- Executed strategic leadership by managing a team of six for the daily operations of Life Café while driving business growth through increased sales and delivering excellent client service
- Enhanced the Life Café experience for clients during their customer journey while training new staff on indoor and outdoor café stations to deliver world-class service and expert knowledge on food items and beverages, cash management and supply preparation
- Managed revenue reconciliation with accuracy, scheduled deliveries for multiple cafés and assisted personal trainers with device sales and nutritional services
- Increased overall profits by upselling café specials and delivering high-value experience to every client
- Demonstrated a thorough understanding of company policy, standards of quality and enhancement of operations
Section Leader
Trader Joe's
06.2013 - 11.2014
- Delivered exceptional leadership to exceed company goals and initiatives while providing maximum customer experience and satisfaction
- Responsible for maintaining vitamin section by ordering sufficient stock and supplies and led by example by training and motivating new crew members to succeed in all store sections
- Ordered and maintained merchandise for all sections while executing plans to drive profitability by acting as a partner with customers, sales associates and management
- Led team members to ensure a personable customer experience while assisting with the selection of food items, preparation and checkout
- Demonstrated motivation to achieve excellent results through positive interaction with customers and staff
- Two-time winner of the Trader Joe's annual customer 'Vote for Your Favorite Decorated Pumpkin' contest
Investment Banking Senior Application Support Specialist
Goldman Sachs
11.1999 - 12.2005
- Provided technical support of desktop and internet applications for over 500 national and international employees including limited partners, MDs, associates, analysts, executive administration and assistants
- Supported daily performance of Microsoft Office Suite and in-house applications while training staff on technical operations
- Trained users on the proper use of software while delivering proper resolutions on technical issues
- Assisted with roll-out, follow-up and maintenance with new in-house software and updates
- Delivered feedback to developers on new applications, issues and updates on existing applications
- Trained and mentored new Technical Support specialists while assisting training department by familiarizing new staff on company systems
- Demonstrated advanced knowledge of software and the ability to communicate effectively to resolve technical matters
Executive Assistant to the Vice President of Global Client Solutions
Turner (Turner Broadcasting System, Inc)
02.1997 - 03.1998
- Developed computer templates and procedures for departmental usage
- PowerPoint presentation specialist
- Various administrative functions such as travel arrangements, internet research and correspondences
Executive Assistant/Broadcast Operations Coordinator
National Basketball Association (NBA)
04.1994 - 12.1996
- Coordinated team OTA, Cable and Non-Televised territories on special mapping software
- Developed Excel spreadsheets for values of PSAs, NBA RADIO and general NBA commercials
- Various administrative functions such as travel arrangements, meeting coordination, documentation
Education
Bachelor of Science - Recording Industry Management
Middle Tennessee State University
Murfreesboro, TN05-1992
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Problem Resolution
- Office Administration
- Customer Service
- Project Coordination
- Relationship Building
- Creative Design
- Technical & Product Support
- Staff Leadership
Timeline
Executive Administrative Assistant
HealthFitness
05.2022 - Current
Consumer Science Technologist
Mondelēz International
11.2018 - 03.2020
Customer Service Associate/Executive Assistant
Girl Scouts of Northern New Jersey
02.2018 - 10.2018
Program Support Manager (temp)
Girl Scouts of Northern New Jersey
03.2017 - 07.2017
Sensory Panelist
Mondelēz International
12.2016 - 02.2018
Product Support Specialist
Bluebird Auto Rental Systems
12.2015 - 10.2016
Supervisor of Sales - Life Cafe
Life Time - Healthy Way of Life
01.2015 - 12.2015
Section Leader
Trader Joe's
06.2013 - 11.2014
Investment Banking Senior Application Support Specialist
Goldman Sachs
11.1999 - 12.2005
Executive Assistant to the Vice President of Global Client Solutions
Turner (Turner Broadcasting System, Inc)
02.1997 - 03.1998
Executive Assistant/Broadcast Operations Coordinator
National Basketball Association (NBA)
04.1994 - 12.1996
Bachelor of Science - Recording Industry Management
Middle Tennessee State University