Summary
Overview
Work History
Skills
Timeline
Generic

Adrienne LeBlanc

Saugus,MA

Summary

Seasoned Franchise Owner/Operator and General Manager at Fuddruckers Restaurant, adept in operations management and franchise relations. Skillfully boosted profitability through strategic cost control and inventory management, maintaining under 10% staff turnover for over 15 years. Excelled in fostering brand compliance and enhancing customer satisfaction, demonstrating strong leadership and effective communication.

Overview

23
23
years of professional experience

Work History

Franchise Owner / Operator

Fuddruckers Restaurant
11.2020 - 12.2023
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
  • Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
  • Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
  • Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
  • Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with vendors to decrease expenses and increase profit.
  • Handled problematic customers and staff to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees and managers for shifts, taking into account customer traffic and employee strengths.
  • Wrote yearly budgets with maintainable and profitable goals
  • Used Quickbooks for efficiency and accuracy
  • Reported and paid all state and local taxes
  • Managed all Payroll duties.

General Manager

Fuddruckers Restaurant
09.2000 - 11.2020
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Developed strong relationships with suppliers for fresh ingredients, resulting in higher quality food.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Maintained under 10% turnover for 15+ years.
  • Expanded catering services and implemented 3rd party ordering increasing overall sales revenue for the business.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Prepared weekly for associates an monthly schedules for management and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Skills

  • Brand compliance
  • Franchise relations
  • Operations management
  • Small business operator

Timeline

Franchise Owner / Operator

Fuddruckers Restaurant
11.2020 - 12.2023

General Manager

Fuddruckers Restaurant
09.2000 - 11.2020

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Adrienne LeBlanc