Adrienne Linzer
Cary,NC
Summary
Organized and detail-oriented Benefits Specialist with 5+ years of experience providing benefits and leave of absence support in fast-paced corporate setting. Demonstrates thorough understanding of leave of absence state and federal regulations. Experience with using PeopleSoft, Oracle, ADP PayForce and IT Service Now ticketing system. Seeking to further career within benefits and human resources.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefits & Leave of Absence Specialist
Amwell
07.2023 - Current
- Manages the administration of international benefits for the UK, Ireland and Colombia including medical, pension, life insurance, EAP
- Manages the US leave of absence programs, maternity and parental leave, STD, LTD, continuous and intermittent leaves
- Interprets and administers leave programs and policies in accordance with applicable Federal, State, or local laws (FMLA, ADA, PFML, etc.)
- Determines US leave of absence practices and benefits by benchmarking best practices, researching industry and employment trends and tracking legislation
- Partners directly with the payroll team to ensure proper pay for employees on leave
- Manages the vendor/partner relationships for all third party benefits and leave programs
- Tracks and manages all leaves, and leave-related claims in the company's case management system
- Educates employees, managers, and cross functional partners on compliance and processes, including creation of resources and leading training sessions
- Serves as a point of contact for employees and/or managers to understand requests, evaluate eligibility and provide recommendations
- Identifies opportunities to improve operational efficiency and processes
- Improved communication between employees and management during leaves of absence, fostering a supportive work environment.
Benefits Specialist
Syneos Health
09.2021 - 07.2023
- Effectively and timely administers all leave of absence requests for over 10,000 US based employees, including personal, Worker’s Compensation, STD, FMLA, PFL, Paid Parental Leave, and reasonable accommodation requests under the ADA, in accordance with company policy and applicable law
- Maintains LOA records with a high degree of accuracy, making sure all claims are tracked and updated in a timely manner
- Experience processing the first week of STD Payroll for employees on leave, as well as Paid Parental leave, paying the offset to states with PFL
- Benefit invoicing experience and sending direct bills to employees
- Processed all requests for reasonable accommodations under the ADA and FMLA in conjunction with legal, HR and employee relations
- Effectively communicates with employees, third-party vendors, managers, supervisors, legal, employee relations, and HR, related to leave and accommodation inquires
- Experience with HRIS systems: PeopleSoft, Oracle, ADP PayForce and IT Service Now ticketing system
- Assisted in processing termination for employees who were unable to return to work, including sending termination letters
- Administers the company US COVID-19 Vaccine Exemption process
Benefits Administrator III
Conduent
03.2019 - 09.2021
- Conducts research to find the pension, medical, and life insurance benefits payable to listed beneficiaries, upon a Lockheed Martin and Fluor Marine Propulsion employee or retirees passing
- Sends out correspondence detailing the benefits that are payable
- Sends out the necessary documentation to be completed for the benefits that are payable
- Receives and approves the documentation, then sends payments for processing
- Answers incoming calls to assist beneficiaries with questions
- Submits life insurance claims through Prudential’s portal
Customer Service Representative
Global Bankers
04.2018 - 03.2019
- Provides customer service by looking up customer accounts and assisting with questions about policies
- Facilitating withdrawals of assets, closing accounts, sending documentation to update accounts
- Ability to discuss all types of life insurance and annuity products sold by Colorado Bankers Life
- Experience routing tasks and emails throughout the company
Support Department Supervisor
ETIX
02.2015 - 04.2018
- Experience providing customer service by fulfilling ticket orders and sales by phone. Also provided customer service via email
- As a senior agent, provides assistance to all other agents within the call center in regards to answering questions, assisting with refunds/exchanges, and looking up credit card charges within Cybersource
- Experience running the weekly Onsale Report as well as printing tickets for clients
Education
Master of Science - General Psychology
Capella University
Online2022
Bachelor of Arts - Psychology
North Carolina State University
Raleigh, NC2018
Skills
- Microsoft Office including Word, PowerPoint, Outlook and Excel
- PeopleSoft, Oracle, and ADP Payforce
- Google Docs
- Slack, Teams, and Zoom
- Types average 70wpm
- Detail oriented
- Great at problem solving
- Accomplishes goals
- Abides by set policies
- Great customer service
- Works well in a team as well as on her own
- Public speaking and presentations
Certification
- Certified Adult Mental Health First Aid, National Council for Mental Wellbeing - Issued Dec 2022, Expires Dec 2025
Timeline
Benefits & Leave of Absence Specialist
Amwell
07.2023 - Current
Benefits Specialist
Syneos Health
09.2021 - 07.2023
Benefits Administrator III
Conduent
03.2019 - 09.2021
Customer Service Representative
Global Bankers
04.2018 - 03.2019
Support Department Supervisor
ETIX
02.2015 - 04.2018
Master of Science - General Psychology
Capella University
Bachelor of Arts - Psychology
North Carolina State University
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