Adrienne M Robertson
May
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
25
25
years of professional experience
Work History
Dog Trainer
Petco
02.2024 - Current
- Recommend and sell appropriate dog training classes, training, and supplies to ensure pet parents and their dogs have the necessary resources for a successful dog training experience
- Keep accurate records of training sessions, progress, and pet parents' feedback
- Maintain confidentiality and professionalism at all times
- Provide an outstanding guest experience by actively engaging with guests in the recommendation and selection of merchandise and services in accordance with their identified needs
- Generate future business through a deep understanding of the guest and their pet(s) and connection to our digital platforms
- Demonstrate a high level of awareness and knowledge for the health, welfare, and proper handling of all animals
- Perform related duties to support the Pet Care Center in achieving its performance goals
- Ensure merchandise is stocked, priced, and displayed to enhance the shopping experience for pet parents
- Complete cash register transactions and support guests with their OMNI shopping experience as needed
- Adhere to established operational guidelines, policies, and procedures
- Promote a positive culture of teamwork, inclusion, and collaboration
- Complete other duties and special projects as assigned
- Evaluate guest inquiries and refer to the Leader on Duty as needed
- Utilize selling behaviors by providing an amazing guest experience within Pet Care Center Locations
- Contribute to a safe environment through training programs to maintain safety protocols
Guest Experience Specialist
Petco
08.2022 - 02.2024
- Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests
- Interest in animal welfare
- Provide prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise to satisfy them, and by effectively employing suggestive selling techniques to increase individual sales
- Perform all aspects of point-of-sale service - cash, credit and check sales, returns, and exchanges
- Assist in stocking and facing merchandise according to established procedures
- Complete cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding50 pounds per trip
- Assist in the loading, unloading, and stocking of merchandise according to established procedures to ensure that the store is well stocked and that inventory counts are accurate
- Ensure that store animals, birds, reptiles, and fish receive the highest quality care, are maintained in habitats that are clean, safe and secure, and that all reasonable and required steps are taken to maintain their good health
- Alert store leaders immediately if any animal, reptile, bird, or fish is in need of medical attention or other special care
- Perform routine housekeeping tasks as required to maintain the professional image and appearance of the store, including sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc
- Assist store leadership in the opening/closing of the store as needed, including the accurate completion of required paperwork
- Participate in the completion of quarterly and annual physical inventory counts
- Adhere to and promote established safety and loss prevention procedures
- Special projects as assigned
Starbucks Department Manager
United Supermarkets
06.2016 - 06.2018
- Continue to perform all the above duties with the addition of:
- Scheduling of department employees
- Accurate completion of daily and weekly reporting
- Ordering and receiving product and completing monthly inventories
- Ensures that all sanitation and safety policies are being enforced
- Monitor the preparation and presentation of all food and beverage served
- Follow Starbucks training guidelines with all staff members at both the onboarding and on going developments stages of individual careers
- Monitors all costs and maintains cost of sales, labor, operating and overhead expenses within budgeted guidelines
- Responsible for achieving guest service goals
- Maintain facilities and equipment in good condition
- Supports and Manages the Starbucks Kiosk while working closely with the food services manager and other store departments
- Ensures merchandise is managed in accordance with Starbucks company policies and management directives
- Execute Starbucks promotions and standards
- Communicates information to the Store Manager/Regional Manager so that the store team can respond as necessary to create a quality customer environment
- Perform all other related duties, as assigned by store management
- Partner with managers from other units to coordinates activities and participates in management team meetings
- Directly supervise employees with responsibility for hiring, coaching, and performance management
Assistant Starbucks Department Manager
United Supermarkets
12.2015 - 06.2016
- Promotes the culture, value, and missions of Starbucks
- Work flexible hours that include early mornings, evenings, weekends, nights and holidays
- Perform many different tasks within the store during each shift
- Maintains a calm demeanor during periods of high volume or unusual, events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintains regular and consistent attendance and punctuality
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
- Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team
Front End Lead/ Backup Bookkeeper
United Supermarkets
05.2015 - 12.2015
- Perform a variety of production and retail duties, including but not limited to such tasks as customer service, cashier, sacker, guest services
- Ensures sales floor functions run smoothly at all times without sacrificing customer service and efficiency
- Supervises the work of department employees
- Helps train and develop employees
- Ensures each customer receives outstanding service by providing a friendly and clean environment, greeting and acknowledging every customer, and all other aspects of customer service
- Collects cash, checks, charge payments, vouchers and makes change
- Provides receipt to customer
- Resolves minor personnel issues in professional, effective manner
- Provides input to store manager regarding employee performance
- Accurately performs all register procedures, including opening, closing and verifying start fund, counting down register, deposits, processing detail paperwork
- Ensures register tills and deposits are properly secured
- Signs credit slips
- Performs cashier audits
- Performs cash drops
- Maintains area by cleaning glass cases, counters, straightening cash register area, and stocking area with supplies
- Works a variety of schedules, including evenings and weekends
- Consistently demonstrates and incorporates principals of safety, loss prevention and risk management for self and others into daily activities and ensures participation in safety programs
- Attends required safety training and participates in safety drills and exercises
- Ensures tools and equipment are in good working order at all times and uses equipment safely
- Consistently maintains acceptable level of productivity
- Requires punctual and regular attendance
- Time away from work is approved and taken in accordance with established policies
- Performs job duties in a prompt, thorough and acceptable manner
- Performs duties in a manner that promotes team concept and reflects United’s mission and ethics
- Works cooperatively with all employees, customers and other persons contacted during the course of performing duties
- Shows respect and sensitivity for those with barriers to employment
- Safeguards company property.
- Reports any incident of theft, fraud, waste or unauthorized possession of company property
- Performs other duties as assigned that would lead to successful operation of department, team and/or mission
Owner/Operator
Twilight Sweepstakes
11.2012 - 10.2014
- Purchased2 locations from Mumen Resolutions Group and continued to operate them on a daily basis
General Manager
Mumen Resolutions Group
08.2012 - 11.2012
- Oversaw all daily operations of3 store locations
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Recruited, hired, developed and retained retail talent for the company
- Offered direction and gave constructive feedback to motivate team members
- Built and maintained effective relationships with peers and upper management
- Process payroll and scheduling for all3 locations
- Monitor sales and award percentages
- Generate excel spreadsheets to streamline and monitor daily functions
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- General computer troubleshooting
- Managed correspondence with software company and vendors
- Processed all transactions accurately and in a timely fashion
Cashier
Big G’s Grocery
08.2011 - 08.2012
- Opened and closed the store, which included counting cash drawers
- Cashier utilizing computerized touch screen registers
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Communicated information to customers about product quality and value
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Offered exceptional customer service to differentiate and promote the company brand
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Kept the showroom clean and maintained neat, orderly product displays
- Completed floor replenishment to guarantee availability and promote customer satisfaction
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Communicated store policy violations to the leadership team in a timely manner
- Built and maintained effective relationships with peers and upper management
- Maintained organized stock shelves
- Processed all sales transactions accurately and in a timely fashion
- Unloaded trucks, stocked shelves and carried merchandise out on the floor
- Marked clearance products with updated price tags
- Cover for night manager as needed
- Assist with manager duties as assigned
Manager
E-Z Mart Brownwood, Texas
01.2010 - 04.2011
- Oversaw all daily operations of1 store locations
- Manage employees and schedules
- Daily computerized reporting to home office
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fit their personal needs
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Communicated information to customers about product quality and value
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Offered exceptional customer service to differentiate and promote the company brand
- Kept the store clean and maintained neat, orderly product displays
- Kept current on market and product trends to effectively answer customer questions
- Completed floor replenishment to guarantee availability and promote customer satisfaction
- Processed shipments and maintained organized stock shelves
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Unloaded trucks, stocked shelves and carried merchandise out on the floor
- Communicated store policy violations to the leadership team in a timely manner
- Offered direction and gave constructive feedback to motivate team members to provide excellent customer service
- Held each team member accountable for achieving performance goals
- Built and maintained effective relationships with peers and upper management
- Recruited, hired, developed and retained retail talent for the company
- Processed all sales transactions accurately and in a timely fashion
- Marked clearance products with updated price tags
- Maintained good working relationships with company vendors
Office Manager
Brownwood Muffler & Automotive
01.2009 - 10.2009
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Balanced the needs of multiple customers simultaneously
- Offered exceptional customer service to differentiate and promote the company brand
- Kept the waiting room clean and maintained
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Built and maintained effective relationships with peers and upper management
- Processed shipments
- Processed all sales transactions accurately and in a timely fashion
- Informed customers about all product lines and services offered by the company
- Accounts receivable
- Reconcile accounts payable with daily invoices
- Filing
- Daily computerized reports
- Additional duties as assigned
Administrative / Grooming Assistant
Stay-at-Home Grooming
08.2008 - 11.2008
- Manage Groomers
- Client Scheduling
- Maintain client records
- Bookkeeping
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fit their pet's needs
- Educated customers on product and services
- Offered exceptional customer service to differentiate and promote the company brand
- Consulted with customers on the latest styles and trends
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Collaborated with customer service team members to give exceptional service throughout the entire experience
- Offered direction and gave constructive feedback to motivate team members
- Built and maintained effective relationships with peers and upper management
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
- Processed all sales transactions accurately and in a timely fashion
- Assist with grooming and bathing as needed
Registrar
The Academy Of Professional Careers
01.2000 - 01.2004
- Perform duties for three school campuses
- Balanced the needs of multiple students simultaneously in a fast-paced educational environment
- Academic transcript processing for past, present, and future students
- Student record accuracy for past, present, and future students
- Perform Orientations for new students
- Offered exceptional customer service to differentiate and promote the school
- Built student confidence by actively listening to their concerns and giving appropriate feedback
- Assist Instructors in record keeping
- Weekly and Monthly report completion
- Issue books and supplies to students
- Answered questions and addressed problems and complaints in person and via phone for past, present, and future students
- Customer service for various Governmental agencies
- Communicated student needs and issues to appropriate supervisors in a timely fashion
- Built and maintained effective relationships with peers and upper management
- Collaborated with customer service team members to give exceptional service throughout the entire educational experience
- Attended weekly team meetings to voice concerns and offer constructive feedback to others
- Processed shipments and maintained organized inventory of books and supplies
- Processed all transactions accurately and in a timely fashion
- Additional duties as assigned
Admissions Representative
The Academy Of Professional Careers
01.2000 - 01.2004
- Educated potential students on product and service offerings, helping potential students select courses that best fit their personal needs
- Offered exceptional customer service to differentiate and promote the school
- Collaborated with customer service team members to give exceptional service throughout the entire course selection experience
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Communicated information to potential students about course quality and value of continuing education
- Built and maintained effective relationships with peers and upper management
- Processed all sales transactions accurately and in a timely fashion
- Attended weekly team meetings to voice concerns and offer constructive feedback to others
- Meet monthly sales goals
- Track weekly activity
- Submit weekly reports
- Set and Confirm appointments with potential students
- Follow up with new and potential students
- Walk new and potential students through enrollment process
- Data entry
Administrative Assistant to Massage Program Coordinator
The Academy Of Professional Careers
12.1999 - 01.2004
- Opened and closed the student massage clinic, which included counting cash drawers and making bank deposits
- Built and maintained effective relationships with peers and upper management
- Attended weekly team meetings to voice concerns and offer constructive feedback to others
- Sign-in new students and issue supplies at beginning of each module
- Schedule student clinic shifts
- Manage Clinic Supervisors schedules
- Offered direction and gave constructive feedback to motivate clinic supervisors
- Collaborated with clinic supervisors and instructors to give exceptional service throughout the entire educational experience
- Monitor student clinic hours via timecards
- Conduct monthly inventory, process shipments, and maintain organized student and instructor supplies
- Summarize course evaluations
- Prepare copies of syllabi & handouts for upcoming courses
- Perform Orientations for new students when necessary
- Answer phones
- Assist in all paperwork flow & prepare payroll
- Process all transactions accurately and in a timely fashion
- Route pertinent information to and from students
- Assist students in scheduling make-up hours for classes missed
- Achieve harmonious relationships with students and instructors
- Answered student and instructor questions and addressed problems and complaints in person and via phone
- Offered exceptional customer service to differentiate and promote the school
- Built student confidence by actively listening to their concerns and giving appropriate feedback
- Communicated student and instructor needs and issues to appropriate supervisors in a timely fashion
- Balanced the needs of multiple students and instructors simultaneously in a fast-paced educational environment
- Data entry
- Perform above duties for both San Diego and San Marcos Campuses
- Cover clinic desk when necessary
- Perform additional duties as assigned
- Positions with Academy of Professional Careers required an outstanding ability to uphold federal, as well as state, privacy laws and regulations regarding student and instructor confidentiality
Education
Chairside Dental Assisting
Concorde Career College
San Diego, CA01-1997
General Education
Cuyamaca College
El Cajon, CAHealth Services Coordination
Western Governors University
Salt Lake City, UTBachelor of Science - Business Administration
Liberty University
Lynchburg, VA05-2026
Bachelor of Arts - Digital Design: Photography
Liberty University
Lynchburg, VA05-2026
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Critical thinking
- Strong problem solver
- Microsoft Office Suite
- Dedicated team player
- Scheduling and calendar management
- Meticulous attention to detail
- Professional and mature
- Verbal communication
Timeline
Dog Trainer
Petco
02.2024 - Current
Guest Experience Specialist
Petco
08.2022 - 02.2024
Starbucks Department Manager
United Supermarkets
06.2016 - 06.2018
Assistant Starbucks Department Manager
United Supermarkets
12.2015 - 06.2016
Front End Lead/ Backup Bookkeeper
United Supermarkets
05.2015 - 12.2015
Owner/Operator
Twilight Sweepstakes
11.2012 - 10.2014
General Manager
Mumen Resolutions Group
08.2012 - 11.2012
Cashier
Big G’s Grocery
08.2011 - 08.2012
Manager
E-Z Mart Brownwood, Texas
01.2010 - 04.2011
Office Manager
Brownwood Muffler & Automotive
01.2009 - 10.2009
Administrative / Grooming Assistant
Stay-at-Home Grooming
08.2008 - 11.2008
Registrar
The Academy Of Professional Careers
01.2000 - 01.2004
Admissions Representative
The Academy Of Professional Careers
01.2000 - 01.2004
Administrative Assistant to Massage Program Coordinator
The Academy Of Professional Careers
12.1999 - 01.2004
Chairside Dental Assisting
Concorde Career College
General Education
Cuyamaca College
Health Services Coordination
Western Governors University
Bachelor of Science - Business Administration
Liberty University
Bachelor of Arts - Digital Design: Photography
Liberty University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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