Adrienne Madsen
Summary
Professional, skilled in account management with proven ability to drive client satisfaction and business growth. Expertise in building and maintaining strong client relationships, developing strategic solutions, and optimizing account performance. Strong focus on team collaboration and achieving results. Adaptable to changing needs, reliable, and equipped with excellent communication, negotiation, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Account Management Specialist
Charter Spectrum
06.2020 - Current
- Tailored each client''s experience according to their unique needs, demonstrating genuine care for their individual goals and objectives.
- Provided account oversight, validating practices and verifying contract compliance.
- Supported new Account Management Specialists as they acclimated to their roles, serving as a mentor and resource for best practices in the field.
- Identified potential risks within the accounts, developing mitigation strategies to ensure continued success.
Patient Service Representative
MedAssist, a Firstsource
10.2018 - 06.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Facilitated patient applications for Medicaid and hospital financial assistance.
Receptionist
Columbia River Veterinary Specialists
03.2018 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Master of Arts - Teaching
George Fox University
Newberg, OR05-2006
Skills
- Data-driven decision making
- CRM proficiency
- Performance tracking
- Client onboarding
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Customer satisfaction
- Opening and closing procedures
- Customer retention
- Processing payments
Accomplishments
- Achieved meeting and exceeding company required metrics by completing several different strategies for each metric to advance to meeting and then exceeding.
Spectrum Silver winner 4/4 quarters in 2024
Silver is awarded to only the employees who are in the top 20 percent of metrics in the center. Out of about 400 employees.
Timeline
Account Management Specialist
Charter Spectrum
06.2020 - Current
Patient Service Representative
MedAssist, a Firstsource
10.2018 - 06.2020
Receptionist
Columbia River Veterinary Specialists
03.2018 - 10.2018
Master of Arts - Teaching
George Fox University
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