Summary
Overview
Work History
Education
Skills
Timeline
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Adrienne Marshall

Houston,TX

Summary

Experienced customer service agent seeking position in a secure company. Adrienne brings years of diverse experience, confidence, and an enthusiastic work ethic to enhance your business's capabilities as we navigate the new world together. Let's thrive in this evolving landscape.

Overview

25
25
years of professional experience

Work History

Call Center Agent Specialized Products

United Airlines
11.2007 - Current
  • Strong organizational skills to manage multiple tasks interactions effectively.
  • Ability to work independently as part of a team and any challenging situations.
  • Technical proficiency with relevant software and systems (e.g., CRM, order processing)
  • Ability to identify issues and find effective solutions.

CSR Onlot Transport/ CSR

Hertz Corporation
01.2005 - 11.2007
  • Transported vehicles between different locations within a rental car company.
  • Provided excellent customer service for all guest pickup.
  • Worked with crews of other drivers to deliver multiple vehicles along a route or to a direct location.

Call Center Representative

ProMark Research
01.2004 - 01.2005
  • Performed outbound calls and conveyed political information to clients.
  • Communicated and researched political propositions, amendments, and economic development.
  • Achieved the highest bonus cash award for most surveys completed efficiently.

Contractor

Staff Management Hewlett Packard
01.2003 - 01.2004
  • Assembled computers, readout printers, scales.
  • Scanned into one unit, using interconnecting cables and hand tools.
  • Completed scale and worked at a position on the assembly line.
  • Tested scales for accuracy using master weights.

Customer Service Representative

Acadiana Outreach Center
01.2001 - 01.2003
  • Answered inbound and outbound calls in support of the need for housing.
  • Conveyed information to families though step-by-step instructions on how to apply for housing.
  • Updated database and maintained client's files until closing.

Education

Associates of Science Degree - Business Information Systems

Remington College
Lafayette, Louisiana
01.2002

Southern University
Baton Rouge, Louisiana
01.2001

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St. Martinville High School
St. Martinville, LA
01.1998

Skills

  • Customer service operations
  • Effective customer communication
  • Team collaboration enhancement

Timeline

Call Center Agent Specialized Products

United Airlines
11.2007 - Current

CSR Onlot Transport/ CSR

Hertz Corporation
01.2005 - 11.2007

Call Center Representative

ProMark Research
01.2004 - 01.2005

Contractor

Staff Management Hewlett Packard
01.2003 - 01.2004

Customer Service Representative

Acadiana Outreach Center
01.2001 - 01.2003

Associates of Science Degree - Business Information Systems

Remington College

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St. Martinville High School

Southern University

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