Adrienne Martin
Memphis,TN
Summary
Dependable team player with a history of meeting company needs with consistent and organized practices. Consistently acknowledged for maintaining superior service standards. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Fulfillment Associate/ ICQA
Amazon Fullfillment Center MEM
Olive Branch, MS
02.2023 - Current
- Pick and pack orders according to customer’s specifications (maintaining a 100% scan rate out of a scan rate expectancy)
- Processed returns following established procedures and guidelines
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves and bins
- Performed daily cycle counts as part of inventory control process (holding a 95.7% accuracy rate)
- Addressing inventory discrepancies
- Selected for learning ambassador in the Inventory Control Quality Assurance department.
Package Handler/ Sr. Operations Administrator
FedEx Ground
Olive Branch, MS
12.2020 - 04.2023
- Resolved escalated customer complaints in accordance with established guidelines
- Loaded and unloaded packages from delivery vehicles with manual equipment
- Monitoring package deliveries to ensure timely arrivals at destinations
- Organized packages according to type, size, destination, and other specifications
- Monitor customer service operations to ensure quality standards were met
- Inspected packages for damages or defects and recorded any issues found
- Completed required computer training in Quality Assurance, QA Package Problems, Invoice Processing
- Timekeeping Obligations and Code of Business Conduct and Ethics along with Safety protocols, regulations and procedures.
Server/Hostess/Support
Garfield's Restaurant and Pub
Greenville, MS
09.2013 - 04.2020
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Responded efficiently to guests inquiries and complaints in a professional manner
- Accurately recorded orders on cash register and point-of-sale system
- Performed opening and closing duties such as setting up the dining area and restocking supplies
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted guests and provided menus
- Managed wait lists and seating charts
- Demonstrated strong interpersonal skills when interacting with customers
- Monitored dining room for cleanliness and proper set up at all times
- Shift leader and trainer within six months as a server
- Hand picked to participate in promotional and catering events.
Education
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Greenville Weston High School
May 2003
Skills
- Packaging
- Host/Hostess
- Warehouse Experience
- Cleaning Experience
- Cashiering
- POS
- Restaurant Experience
- Serving Experience
- Load & Unload
- Cash Handling
- Materials Handling
- Training & development (5 years)
- Shipping & Receiving
- Pallet Jack
- Communication skills
- Customer service
- Time management
- Effective verbal and written communication
- Social listening
- Active listening skills
- Sales
- Organizational skills
- Food service
- Food safety
- Quality Assurance
- Assessments
- Customer focus & orientation — Proficient
- January 2023
- Responding to customer situations with sensitivity
- Full results: Proficient
- Food service: Customer situations — Proficient
- Identifying and addressing customer needs in a food service setting
- Front desk agent (hotel) — Proficient
- Selecting hotel rooms based on requests and identifying errors in hotel data
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Fulfillment Associate/ ICQA
Amazon Fullfillment Center MEM
02.2023 - Current
Package Handler/ Sr. Operations Administrator
FedEx Ground
12.2020 - 04.2023
Server/Hostess/Support
Garfield's Restaurant and Pub
09.2013 - 04.2020
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Greenville Weston High School