Adrienne McMutry
Powder Springs,GA
Summary
Results-driven professional with over 10 years of experience in remote and healthcare settings. Highly skilled in delivering exceptional customer/patient satisfaction and implementing strategies to enhance profitability. Renowned for building and leading client-focused teams, fostering a shared commitment to customer service as a vital driver of company success. Demonstrates exemplary leadership qualities and ensures strict adherence to safety, security, quality, and operational policies for optimal performance.
Overview
11
11
years of professional experience
Work History
Transcriptionist
TapeToType
04.2022 - Current
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Used headsets and transcribing software to take dictation of medical documents.
- Effectively prioritized workload to balance multiple projects concurrently without compromising quality or deadline adherence.
- Stayed current with industry terminology to provide accurate transcription services.
Pathology Reporting Specialist
WellStar Cobb Hospital
09.2015 - 12.2022
- Completed accurate documentation of pathology-related work.
- Dispatched cases to specialists.
- Preparation of slides/block Peer Review
- Professional Billing
- Input results from outside consults
- Technical Billing
- Coordinated with healthcare teams for accurate documentation.
- Prepared tumorous samples for presentation at Tumor Board.
- Assist with legal cases
- Managed clerical and receptionist duties.
Customer Marketing Advisor (CMO)
Bank of America
08.2013 - 09.2015
- Ensured high levels of customer satisfaction.
- Credit Consolidation Assistance
- Expanded expertise in product details and corporate structure.
- Maintained Balanced End of Year Score
- Achieve monthly quota expectations
- Finance Applications Assistance
- Reviewed and managed payment assistance accounts.
- Establishment of Customer Relations
- Skilled in managing account escalations.
- Special Awards and Achievements: Bronze and Gold Recognition Awards
- Recognition letters for top two box sales performance results of100% from segment leader
Education
Nursing Program
Chattahoochee Technical College
11.2011
Skills
- Client Relations Representative
- Millennium Software
- MS Office Suite
- Computer Applications (processors, spreadsheets)
- Retail Sales
- Order Fulfillment
- Windows Operating Systems Knowledge
- Effective Call Handling
- Meeting deadlines consistently
- Fast typing speed
- Proofreading proficiency
- Patience and concentration
- Familiarity with transcription software
- Error correction
- Quality assurance practices
- File conversion
- Dictation transcription
- Transcription preparation
- Medical terminology
- Speech recognition technology
- Medical transcription
- EMR / EHR
- HIPAA requirements
- Organization skills
- Problem-solving skills
- Attention to detail
- Excellent communication
- Data entry skills
Timeline
Transcriptionist
TapeToType
04.2022 - Current
Pathology Reporting Specialist
WellStar Cobb Hospital
09.2015 - 12.2022
Customer Marketing Advisor (CMO)
Bank of America
08.2013 - 09.2015
Nursing Program
Chattahoochee Technical College