Adrienne McNeill
Goldsboro,North Carolina
Summary
Customer-focused professional looking to take on additional responsibilities in a larger industry. Two years of experience managing phone and in-person queries in customer service. Demonstrated problem-solving, critical-thinking, and interpersonal skills. Experience in remaining professional and empathetic towards customer concerns. Proficient in software tools such as Microsoft Excel, Outlook, PowerPoint and Word.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Massage Therapist
Johnston Community College
01.2021 - 05.2023
- Provided massage to approximately 100 clients in a clinical setting
- Used appropriate sanitation & universal precautions for self, client, and equipment
- Also demonstrated basic safety procedures for equipment and premises
- Used subjective and objective assessment, session planning, and charting for each client
- Demonstrated basic muscle energy techniques such as: lengthening, stretching, myofascial, trigger point, or structural approaches to muscles of the body
- Managed basic business practices such as marketing, promotion, record keeping, & business plans.
Cashier
Kenly 95 Petrol
04.2022 - 07.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers and accurately handled concerns quickly.
- Managed phone line while providing exceptional customer support and maintaining professional composure.
Sales Associate
Claires
03.2022 - 05.2022
- Conveyed energy, warmth, and a passion for every customer
- Stepped in and supported the manager and team
- Greeted everyone and proactively approached customers to support their shopping experience
- Demonstrated the ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment to their shopping experience
- Upheld company standards for merchandise presentation
- Promoted company programs (loyalty program, seasonal promotions, etc.)
- Created an inclusive store environment where everyone (associates & customers) felt welcome, safe, and treated with respect.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Cashier
Chick-fil-a
06.2019 - 07.2020
- Cleaned and maintained the restaurant
- Operated food preparation machinery
- Adhered to all food, safety, and security guidelines
- Operated cash register and handled cash transactions while adhering to all cash handling policies.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Diploma in Massage and Bodywork Therapy -
Johnston Community College
Smithfield05.2023
Skills
- Computer Proficiency
- Conflict Resolution
- Multitasking Abilities
- Active Listening
- Critical-thinking skills
- Teamwork and Collaboration
- Client retention
- Interpersonal skills
Certification
Basic Life Support, 01/2022
Timeline
Cashier
Kenly 95 Petrol
04.2022 - 07.2022
Sales Associate
Claires
03.2022 - 05.2022
Massage Therapist
Johnston Community College
01.2021 - 05.2023
Cashier
Chick-fil-a
06.2019 - 07.2020
Diploma in Massage and Bodywork Therapy -
Johnston Community College
Basic Life Support, 01/2022
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