ADRIENNE MEYER
Denver,CO
Summary
Dynamic customer service professional with extensive experience and a strong educational background, eager to drive success and contribute to organizational growth. Proven track record of enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Committed to long-term employment, seeking a role to leverage expertise in fostering positive relationships and supporting organizational objectives. Passionate about delivering exceptional service and continuous improvement in a collaborative environment.
Overview
24
24
years of professional experience
Work History
Project Coordinator
Business Owner
01.2020 - 06.2022
- Assisted project management team with new and current projects, Ordered material and supplies, coordinated vendor participation and scheduling, maintained documentation and prepared contracts and proposals. Coordinated meetings and maintained travel. Worked as a part of the team and completed various tasks as required for mutual success.
Project Assistant / Office Manager
Contractor
04.2019 - 06.2020
- Prepare and present proposals for home Improvement, Construction Accounting and Bookkeeping, payroll, Company tax preparation and filing, in-person banking as required, work directly with each city and counties building department respectively for permitting and licensures, maintained International Building Codes (IBC) guidelines and updates, as well as the building codes and guidelines per city, 24-hour customer service provided for current and previous clientele, manage day-to-day and hour-to-hour project changes, discuss pricing with clients and subcontractors, wrote and maintained contractual agreements, various duties as requested.
Account Manager
Douglas Insurance Group
08.2013 - 01.2017
- Colorado licensed. Duties: ensured that appropriate change and endorsement requests processed; answered phones and took department calls related to product, or risk management; quoted new and renewal business online with various companies and through rating system; reviewed loss ratios and ex-mod’s before submitting risk for quoting; responsible for keeping department aware of carriers guidelines and protocol for submissions; worked with marketing representatives regarding field underwriting; gathered, prepared, and presented proposals; policy checking; workers compensation policy service - Restaurants.
Account Representative
BB&T
10.2012 - 08.2013
- Licensed account manager for commercial lines insurance agency. Primary focus was to manage a team that processed the documents to facilitate a $2,000,000 book of transportation business, including large taxi unions in Southern California.
Account Representative
Barney & Barney
03.2009 - 09.2012
- Customer service to agents and brokers regarding commercial insurance policies. Processed new and renewal billing, premium bearing endorsements, change requests, and agency and carriers commissions. Setup large policy financing, and processed payroll and payments.
Account Executive
Philadelphia Insurance Companies
12.2003 - 11.2008
- Licensed assistant underwriter for new business. Reviewed commercial submittals for initial underwriting and qualifying factors per company guidelines. Worked directly with senior underwriters, agents and direct clients.
New Business Representative
The Hartford
09.1998 - 08.2003
- Call center environment. Received inbound and made outbound calls to new business clients to provide personal insurance quotes, answer customer questions, collect down payments, and made initial underwriting decisions based on company guidelines and State specific laws and insurance regulations. Licensed in personal lines, home, auto, watercraft, umbrella, and small business.
Education
Bachelor's - Project Management
Colorado State University - Global Campus
Denver, CO01.2020
Associate of Science - Sociology
Community College Systems
Denver, CO09-2015
Skills
- Customer Service - 10 years
- Account Management - 10 years
- Contract writing - 10 years
- Customer retention - 10 years Microsoft products - 10 years
- Quickbooks - 5 years
- Accounting - 5 years
- Payroll - 5 years
- Human Resources - 5 years
- Adobe Products - 10 years
- Scheduling - 10 years
- Excellent written and verbal correspondence - 10 years
- Training and Development - 10 years
- Problem-solving
- Project coordination
- Detail-oriented
- Time management
- Documentation management
- Decision-making
- Project management
- Team coordination
Timeline
Project Coordinator
Business Owner
01.2020 - 06.2022
Project Assistant / Office Manager
Contractor
04.2019 - 06.2020
Account Manager
Douglas Insurance Group
08.2013 - 01.2017
Account Representative
BB&T
10.2012 - 08.2013
Account Representative
Barney & Barney
03.2009 - 09.2012
Account Executive
Philadelphia Insurance Companies
12.2003 - 11.2008
New Business Representative
The Hartford
09.1998 - 08.2003
Bachelor's - Project Management
Colorado State University - Global Campus
Associate of Science - Sociology
Community College Systems