Adrienne Milam
Phoenix,AZ
Summary
Accomplished Universal Banker with a proven track record at Arizona Bank & Trust, adept in branch operations and cash handling proficiency. Demonstrated excellence in customer needs assessment and conflict resolution, enhancing client satisfaction and operational efficiency. Skilled in fostering positive client relationships and managing financial transactions with precision.
Overview
6
6
years of professional experience
Work History
Universal Banker
Arizona Bank & Trust
06.2023 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Personal Concierge/Private Bartender
Waldorf Astoria Arizona Biltmore
01.2021 - 08.2022
- Contributed to a positive client experience by promptly addressing concerns or requests and providing swift solutions.
- Optimized time management skills by multitasking effectively across various responsibilities while maintaining attention to detail.
- Efficiently managed clients'' schedules and ensured timely completion of tasks to reduce stress and increase productivity.
- Enhanced client satisfaction by providing personalized assistance in various tasks, including travel planning, errands, and scheduling appointments.
- Adapted quickly to changing client needs and preferences, demonstrating flexibility and versatility in service offerings.
Bartender Shift Manager
Farrah's Bistro
11.2018 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Education
Air And Hospitality Managment - Hospitality Management
International Air And Hospitality Academy
Vancouver, WA06-2017
Skills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
- Wire Transfers
Timeline
Universal Banker
Arizona Bank & Trust
06.2023 - Current
Personal Concierge/Private Bartender
Waldorf Astoria Arizona Biltmore
01.2021 - 08.2022
Bartender Shift Manager
Farrah's Bistro
11.2018 - 03.2020
Air And Hospitality Managment - Hospitality Management
International Air And Hospitality Academy
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