Adrienne Miller
Newnan,Ga.
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
E-Commerce Product Sales Manager
DFL
Newnan, GA
03.2015 - Current
- Communicated with customers on an on-going basis to answer questions, resolve disputes, provide further details about items for sale, and collect payment.
- Achieved Top-Rated Seller status within 6 months.
- Efficiently managed inventory of over 500 items, with a constant flow of units in and out of storage. Consistently generated sales to keep inventory flowing and semi-annual inventory purges to remove stale inventory. Managed inventory using Excel spreadsheets.
- Shipped packages daily using USPS, FedEx, and UPS. Proficient with all aspects of shipping, including cost-benefit analysis of shipping options to determine cheapest and fastest options, adding insurance, tracking, and researching lost packages.
Office Manager
B & B Body Shop
Sharpsburg, GA
11.2019 - 09.2020
- Provided phone support, issued business checks, kept lobby clean under COVID regulations
- Created files for clients dropping off vehicles to begin body work
- Checked in/out clients accepted payments for scope of work
- Updated sales and deposits daily through Excel spreadsheets
- Checked in and paid all incoming vehicle parts for the shop
- Coordinated with rental car companies to arrange client pick up
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
Consultation Agent
Geek Squad
Newnan, GA
09.2016 - 09.2020
- Troubleshoot client’s computers for software issues.
- Test and diagnose hardware problems to identify if an in-store repair is applicable.
- Provide customer support and technical training on software for clients.
- Assist customer service with returns, exchanges and function checks.
- Perform administrative activities for the precinct.
- Built rapport quickly and persuaded customers to buy without applying pressure.
HELP DESK SUPPORT II
CLUB CORP
Peachtree City, GA
05.2013 - 06.2016
- Provided phone and tech support for 400 users on desktops, laptops, POS, Citrix Network, and WYSE thin clients for internal customers.
- Troubleshooting program sessions, browsers, POS, Outlook, Service Desk Plus, and Track It!
- Managed and created work orders in ticket systems Track It! and Service Desk Plus for the help desk team.
- Code invoices, arrange deposits for Short Grass Tech service.
- Inventory management for onsite equipment.
- Devised solutions to operations issues related to Cannongate Tee Time App and website, working closely via phone, email, live chat.
Retail Sales Associate & Key Holder
RadioShack
Peachtree City, GA
09.2012 - 05.2013
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
- Upsold customers by recommending accessories and promotions to increase revenue
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
Education
High School Diploma -
Sprague High School
Salem, OR 09.1990 - 06.1994
Skills
Systems and software programs
Timeline
Office Manager
B & B Body Shop
11.2019 - 09.2020
Consultation Agent
Geek Squad
09.2016 - 09.2020
E-Commerce Product Sales Manager
DFL
03.2015 - Current
HELP DESK SUPPORT II
CLUB CORP
05.2013 - 06.2016
Retail Sales Associate & Key Holder
RadioShack
09.2012 - 05.2013
High School Diploma -
Sprague High School
09.1990 - 06.1994
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